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Frankenmuth Insurance · 4 days ago

Customer Service Insurance Professional (Personal Lines)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Frankenmuth Insurance is seeking a Customer Service Insurance Professional to provide effective customer service for all internal and external customers. The role involves underwriting current business, identifying sales opportunities, and maintaining relationships with customers and agents.

Auto InsuranceInsurance

Growth Opportunities

No H1B

Responsibilities

Builds and maintains working relationship with customers and agents:

Supports policy holders by responding to inquiries regarding insurance availability and eligibility of policy and coverages. Complete full review of policy coverages, advise policy holders of coverage options, determine eligibility and acceptability of policy change requests

Follow up with policy holders regarding all necessary underwriting requests to complete a new business policy or endorsement issuance

Completes Replacement Cost Estimator (RCE) on any homeowner coverage changes

Communicates verbally, in writing, and electronically with customers, agents and vendors

Keeps detailed records of customer interactions and transactions, recording details of inquiries, complaints, policy quotes and issuance and general comments, as well as actions taken

Field initial claims and billing inquiries

Identifies sales opportunities for all Personal Lines insurance products:

Complete risk assessment of policy holder and determine eligibility

Complete policy quotes

Completes Replacement Cost Estimator (RCE) on all new business quoted or issued

Reviews applications and binds coverage for customers quoted

Solicits sale of new or additional services or products

Processes policy changes such as address changes, vehicle additions, or coverage changes

Provide training support for team:

Create or modify tools/job aids utilized

Facilitate training of new hires and current team members

Performs other duties as assigned

Qualification

P&C LicenseUnderwritingRisk AssessmentCustomer ServiceSales Skills

Required

P&C License is required

Candidates must be available to work Monday through Friday from 8am-6pm est

Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training

Property & Casualty License required

Ability to work legally in the United States. No visa sponsorship/support is available for this position