Peninsula Humane Society & SPCA · 23 hours ago
Animal Rescue & Control (ARC) Dispatcher
San Mateo, CA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $24/hr
0+ years expPeninsula Humane Society & SPCA is dedicated to animal welfare, and they are seeking an Animal Rescue & Control Dispatcher to operate the dispatch system and provide excellent customer service. The role involves managing service requests, maintaining safety, and assisting with documentation related to animal welfare issues.
Health CareNon Profit
Responsibilities
Receive, screen, dispatch, transfer, and/or monitor service requests from the public and other agencies in the appropriate order and priority level
Maintain awareness of multiple staff members’ activities and locations while providing assistance as necessary to ensure adequate safety and completion of duties
Provide exemplary customer service to members of our community and local agencies requesting our assistance. This may include problem solving during high stress situations on the phone and via email
Process, file, proofread, submit, and maintain documents, including but not limited to mail, Animal Bite Reports, statistical reports, Dangerous/Vicious Animal case files, Public Safety Reports, and citations
Review and correct completed Animal Bite Reports and submitting all final reports to San Mateo County
Maintain a current list of all San Mateo County Dangerous Animal Permits and enter annual renewals with 100% accuracy
Assist management with compiling statistical data and completing reports
Monitor and respond as needed to public emails and voicemails
Operate a two-way radio in a professional manner
Answer questions and advise the public regarding animal welfare issues, state and local ordinances, rabies observation quarantines, wildlife concerns and behavior, and related issues
Occasionally may be required to interact with the public at the shelter. This may include assisting in the completion of Animal Bite Reports
Quickly assess and screen potential requests for service regarding domestic or wild animals, rescue situations, and/or other complex situations where our department involvement may be necessary
Provide assistance to other departments as assigned or as necessary
Perform other duties as assigned to ensure a positive public image, enhance the operation of the organization, and improve the quality of life for animals in our care and in our community
Qualification
Required
Upon hire, must pass a background check
Must have a flexible schedule, and the ability to work irregular hours, weekends, holidays and standby as needed
Must be able to multitask at a high level and communicate effectively within a fast-paced work environment
Individual must have a pleasant demeanor and be accustomed to working in a fast-paced and sometimes stressful environment
High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, volunteers, and other employees of the organization
Good oral and written communication skills
Ability to add, subtract, multiply, and divide
Ability to perform these operations using units, weight measurement, and volume
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Knowledge of Chameleon database software or become proficient within the first six months from hire date
Basic knowledge or become proficient with Microsoft Office Suite (Word, Excel, Outlook), computer keyboarding (30WPM), and data entry skills
Able to lift or move up to 50 lbs
Stand or sit for extended periods of time
Reach to an arm's length using hands and fingers
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception
Benefits
Excellent benefit package provided
Company
Peninsula Humane Society & SPCA
PHS/SPCA is a private, independent, non-profit, and our scope of services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-09-06
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