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ICF · 3 weeks ago

Survey Interviewer

United States

Part-time

Remote

New Grad, Entry Level

$26K/yr - $44K/yr

0+ years exp

ICF is a global advisory and technology services provider, and they are hiring flexible On-Call REMOTE Survey Research interviewers to support health-focused surveys. The role involves delivering scripted questions over the telephone, accurately recording responses, and engaging with the public while remaining neutral and unbiased.

ConsultingInformation TechnologyProfessional Services

Responsibilities

Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system

During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses

Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals

Must be able to sit for long periods of time

Qualification

Telephone communicationData entryCustomer serviceBasic computer skillsEnglish fluencyActive listeningProfessionalismInterpersonal skillsFlexibility

Required

High school diploma/GED

Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, New Hampshire, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama

Must pass a criminal background check

Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently

Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview

Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude

Ability to be flexible in a work schedule and to work limited overtime as necessary required

Clear telephone speaking voice and ability to read accurately from a script

Basic computer skills including keyboard skills and accurate data entry. Ability to type 30 words per minute

Fluent in reading, writing, and speaking in English

Must meet standard performance metrics