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Addus HomeCare · 4 weeks ago

Operations Manager (Home Care Branch)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Addus HomeCare is a company specializing in home care services. The Operations Manager will oversee daily operations, manage staff recruitment and training, and ensure compliance with company and regulatory requirements.

Hospital & Health Care

Responsibilities

Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements

Assists in census and revenue growth by executing effective service delivery of care plans

Helps recruitment, orientation, training and retention of branch and office support staff

Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately

Facilitates team meetings as needed

Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed

Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events

Develops and executes processes to ensure clients are receiving services as authorized

Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director

Troubleshoots and resolve customers’ concerns and grievances

Processes payroll and billing as needed

Maintains a high degree of confidentiality at all times due to access to sensitive information

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Follows all Medicare, Medicaid, and HIPAA regulations and requirements

Abides by all regulations, policies, procedures and standards

Performs other duties as assigned

Qualification

Supervisory experienceHealthcare experienceCensus/revenue growthTraining experienceMS Office proficiencyHRIS proficiencyOrganizational skillsCommunication skills