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Vanderlande · 1 month ago

Spare Parts Service Account Manager

Marietta, GA USA

Full-time

Onsite

Senior Level

5+ years exp

Vanderlande is the global leader in automation systems for airports, parcel, and warehouse logistics. They are currently seeking a Service Account Manager – Spare Parts to support customers in maintaining operational excellence within the North American Airports Service business. The role involves managing spare parts accounts, ensuring service delivery, and driving revenue growth while collaborating with various teams.

ComputerInformation TechnologyLogisticsTransportationWarehouse Automation

No H1B

Security Clearance Required

Responsibilities

Act as the primary point of contact for the relationship of strategic customers

Develop and realize profitable growth of the service business by selling new opportunities at existing customers and new customers, based on added value

Develops the commercial and organizational side of the service organization to pursue and achieve profitable targets in collaboration with the Corporate Services Management team

Review customers’ material handling processes and identify opportunities to improve system/team performance via process changes or equipment enhancements

Managing internal and external resources to present the best possible value propositions to the customer

Building customer relationships at all levels including technical management of customers

Coordinate sales material, pricing strategy and proposal content

Effective internal communications to prioritize, manage expectations, coordinate internal support, secure resources and set-up project teams

Manage Daily, Weekly, Quarterly customer interactions/communication to build and sustain a partnership with key customer personnel

Ensure site-based service contract performance meets KPI’s. Fully understand factors effecting KPI performance and drive improvements where needed. Facilitate quarterly business reviews and provide feedback on opportunities to optimize the customers operation

Understand customers systems and business processes and utilize knowledge and relationship to strategically place the company in a long-term partnership with the customer

Assure performance of the Services team delivery are executed to match the as-sold functionality