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OpenAI · 22 hours ago

AI Adoption Manager - San Francisco

San Francisco, CA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a seasoned AI Adoption Manager to drive AI adoption and business transformation with their largest enterprise customers, focusing on understanding customer needs and delivering an exceptional experience.

Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS

Growth Opportunities

Responsibilities

Advise and partner with the world’s largest and most complex enterprises to drive AI adoption and business transformation with OpenAI’s offerings

Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines

Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies

Travel ~15% of the time, to develop and nurture strong customer relationships to understand their business goals and needs

Strategize and execute initiatives to deliver an exceptional customer experience

Own the relationship with Product for these largest customers who are pushing the product’s boundaries

Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the CS team

Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business

Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning

Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale

Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans

Foster customer advocacy and facilitate customer testimonials and case studies

Qualification

AI adoptionCustomer successRelationship managementPresentation skillsCommunication skillsCustomer advocacyIndustry expertiseProblem-solvingTeam collaboration

Required

8+ years of experience in customer facing roles, preferably working with a technical enterprise product

5+ years managing relationships with large, global, and complex organizations

Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations

Highly skilled at building deep and broad relationships across a complex, matrixed organization

Experience being a thought leader with your customer base

Exceptional presentation and communication skills, particularly when engaging with executives and leaders

Expertly communicate technical concepts to customers and internal stakeholders

Proactively identify pain points in the product and with our customers

Humble attitude, eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed

Operate with high horsepower, have strong problem-solving skills, adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize

Personally committed to fostering the safe and ethical evolution of AI