AAA Washington · 1 month ago
Travel Operations and Sales Support Specialist
Vancouver, WA
Full-time
Hybrid
Entry Level
$21.04/hr - $24.18/hr
2+ years expAAA Washington is committed to providing trusted service and expertise to its members. The Travel Operations and Sales Support Specialist will manage travel member benefits, support customer retention, and respond to inquiries from customers and vendors.
Consumer Services
Responsibilities
Efficiently administer and process member on-line sales, such as international driving permits
Review applicable documents and accurately process in-person international driving permits to customers in-person at locations such as kiosks or travel events in a timely and customer friendly manner
Responsible for travel document recordkeeping, including copying, filing, and distributing
Identify travel cross-sell and new business opportunities and refer to the appropriate sales and/or tension channel (i.e. travel insurance)
Provide technical sales support of digital products by appointment (i.e. currency, TripTiks)
Collaborates with team members to resolve customer issues
Resolve customer issues in collaboration with team members
Receive, process, and/or distribute documents, including return mail, paper mail, payments and faxes
Review, respond, and/or forward centralized store email boxes
Support travel advisors by responding to inquiries from travel customers with existing bookings
Document all travel inquiries and reservation changes in the CRM
Back up the Travel Help Desk with internal support or referral for all travel technology issues including answers, advice, troubleshooting, and follow-up, referring to more complex problems to manager or technical staff
Responsible for contributing to the Key Performance Indicators, Service Level Agreements, and Annual Operating Plan of the Travel Operations Team
Responsible for meeting the individual Key Performance Indicators of a Travel Operations and Sales Support Specialist
Acts as an AAA Membership Ambassador by advocating and supporting the growth and retention of AAA Washington members
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values
Qualification
Required
High school diploma or GED
2+ years' experience in office support or administrative role
1+ years' experience in customer service
Skilled in establishing rapport, gaining the trust of others and ability to maintain cooperative working relationships
Able to model a high standard of quality and commitment to serving the public and able to anticipate, monitor and meet the needs of members
Ability to respond with empathy in an appropriate manner, exhibiting patience and compassion during times of stress
Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands
Skilled in working independently, prioritizing and following through on assignments with minimal direction
Skilled in using MS Office Platform, troubleshooting and navigating technologies/programs
Excellent written and verbal communication skills
Strong documentation and accuracy skills, ability to notice discrepancies and inconsistencies in available information
Ability to work in a fast-paced environment while ensuring member satisfaction
Preferred
Associate's or Bachelor's degree
4 years of experience in customer service
Benefits
Health insurance (medical, vision, dental and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability and Long-Term Disability insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts and Perks
Paid, on-going training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education
Company
AAA Washington
AAA offers 24-hour emergency road service, plus travel and insurance services
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Snavely
President & CEO
Andrea Russell
Senior Human Resources Business Partner
Recent News
The Business Journal
2025-08-30
2025-07-19
Business Standard India
2025-03-19
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