Sanford Health ยท 4 weeks ago
Associate Release of Information Technician
Bismarck, ND
Full-time
Onsite
Entry Level
$16/hr - $25.50/hr
2+ years expSanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. They are seeking an Associate Release of Information Technician to provide excellent customer service by processing and delivering patient health information requests while maintaining strict HIPAA confidentiality.
ChildrenEducationHealth Care
Responsibilities
Interact with customers by phone or in person, providing prompt and courteous service in a fast-paced, high call volume, customer focused environment
Professionally handle requests and inquiries for patient health information submitted by mail, fax, phone, and/or in-person
Identify and assess customer needs, verify understanding of requests, and follow through as promised
Process requests in a timely and efficient manner within established timeline standards, maintaining quality and accuracy
Ensure any issues that arise are resolved promptly, thoroughly, and courteously
Provide excellent customer service by being attentive, respectful and professional at all times
Safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information
Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations
Able to interact effectively and demonstrate strong communication skills when dealing with all customers, including physicians, peers, patients, and external customers
Work comfortably with frequent interruptions
Able to multitask and handle multiple priorities
Work with a high level of accuracy
May perform other duties as assigned to support business needs
Escalate issues to supervisor for resolution as deemed necessary
Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, and quality standards
May perform other duties as assigned to support business needs
Qualification
Required
Must have 2 years of customer service experience either working with customers both in person and via phone required
Strong attention to detail and the ability to uphold strict HIPAA confidentiality at all times is required
Ability to type a minimum of 35 words per minute
Preferred
High school diploma or equivalent preferred
Associate's degree in Health Information Technology or other healthcare field preferred
Healthcare experience is preferred
Prior work experience in health information management (HIM) Department related to record maintenance completion or release of information preferred
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
A 401(k) retirement plan
Work/life balance benefits
A generous time off package to maintain a healthy home-work balance
Company
Sanford Health
Sanford is a healthcare company providing research, education and clinical care.
10001+ employees
H1B Sponsorship
Sanford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (37)
2023 (38)
2022 (51)
2021 (64)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Baier Roger
CEO
Bill Gassen
President & Chief Executive Officer
Recent News
2025-11-20
2025-11-01
Company data provided by crunchbase