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Darden · 1 day ago

Analyst, HR Technology

Orlando, FL

Full-time

Onsite

Mid Level

3+ years exp

Darden is a company that focuses on leveraging HR technologies to enhance user experience. The HR Technology Analyst will partner with teams to optimize the Learning Tool, manage projects for system configuration, and ensure effective reporting and process improvements.

Food and BeverageFood ProcessingRestaurants

Hiring Manager

Melinda Adams

Responsibilities

Coordinate production support for assigned system(s), researching and resolving problems, unexpected results or process flaws, performing scheduled activities, and escalating and resolving issues with vendor as needed

Assist process owner and teams with the identification of process and reporting enhancements; act as project leader to implement system configuration/reporting changes as well as training and change management

Maintain and support a variety of queries utilizing appropriate reporting tools to measure and assess process and system effectiveness, ensure legal and regulatory compliance and provide meaningful information to management. Partner with HR Technology Sr Analyst to design and test complex reports

Maintain process maps and data dictionary for assigned system(s). Support the data accuracy and integrity of systems by running queries and analyzing data using qualitative/quantitative measurement and data collection/design principles. Assist with enterprise reporting

Recommend process/service improvements, innovative solutions, policy changes, etc. for process owner consideration

Develop and maintain user procedures, guidelines and documentation such as job aids and training materials. Train users on processes/functionality. Train other Technology Analyst(s) on system and process administrator role

Assist Process Owner and teams with use of the system and maximizing system efficiency and effectiveness. Coach and support IT Help Desk to address requests or issues

Monitor system performance, research and resolve problems, address errors and flaws, and perform scheduled activities to ensure seamless operation

Communicate system or process changes effectively to users with varying levels of technical knowledge

Use in-depth Learning Tool knowledge to suggest system configuration changes and coordinate with HR Systems and IT teams as necessary to implement these changes

Qualification

Performance applicationsSystem implementationsSQRSQLPeopleSoft QueryAnalytical skillsProblem-solving skillsCommunication skillsOrganizational skillsTime management skills

Required

Experience with Learning and Performance application(s)

Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that arise

Experience in system implementations, including change management

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite or related software

Bachelor's degree in related field or equivalent work experience

At least three years related experience required

Ability to work in a collaborative and matrixed team environment

Ability to work on multiple projects simultaneously in a rapidly changing, fast-paced environment

Ability to handle sensitive information confidentially

Willingness and ability to lead positive change and influence desired outcomes

Preferred

SQR, SQL, PeopleSoft Query preferred

Experience in system configuration, testing and validation

Company

Darden

Glassdoor3.9

Darden’s family of restaurants features some of the most recognizable and successful brands in full-service dining — Olive Garden, LongHorn Steakhouse, Yard House, Ruth's Chris Steak House, Cheddar’s Scratch Kitchen, The Capital Grille, Chuy's, Seasons 52, Eddie V's and Bahama Breeze.

Founded in 1938

Orlando, Florida, USA

10001+ employees