Caris Life Sciences · 3 weeks ago
Technical Support Specialist III - Executive Support
Tempe, AZ
Full-time
Onsite
Senior Level
7+ years expCaris Life Sciences is a company dedicated to transforming cancer care and improving lives through precision medicine. The Executive Tech Support Specialist will provide advanced IT support to executives, ensuring exceptional customer service while troubleshooting complex issues and maintaining a proactive approach to prevent future occurrences.
Artificial Intelligence (AI)BiopharmaBiotechnologyHealth CareLife Science
Responsibilities
Provide best-in-class IT Support onsite and remote to Executives and VIP personnel with exceptional customer service and support keeping communications fluid throughout the support engagement
Independently drive complex issues through to resolution while looking for proactive methods to prevent any future occurring event
Coordinate the design, documentation, deployment, and support for a wide range of technologies used by the executive team
Make recommendations for new and upgraded technologies that would increase efficiency and/or effectiveness of the executive team
Ability to anticipate potential technical issues and proactively address them before they impact executives' workflow
Proactively explain technical issues to executives, sometimes with limited technical knowledge, while maintaining a professional demeanor
Act as the liaison between various support and engineering teams and executive office to lead problems to resolution
Assist in building and maintaining support runbooks as it would relate to the executive support model
Identify critical issues requiring immediate attention and effectively raise awareness to escalate to appropriate teams
Maintain awareness of events occurring in the executive office that may require raising awareness to leaders for the coordination of additional support or technology
Collaborate with cross functional teams to troubleshoot complex issues that are impacting executives’ workflow
Continuous engagement fostering open lines of communication with strong relationship building to provide seamless support experience
Timely acknowledgment and triage of service management incidents to determine the proper impact and urgency to recovery and prevent system outages leveraging and updating knowledgebase articles
Provide accurate and detailed documentation in ServiceNow ITSM Suite of incidents and problems, including the steps taken during the analysis and resolution/restoration process in ServiceNow
Participate in occasional off-hours work such as installations, and in regular on-call rotation for off-hours outages and escalations
Perform device imaging, deployment, device migration support, recovery and supports device hardening efforts
Responsible for inventory accuracy and lifecycle tracking when deploying & recovering assets
Executes MDM enrollment and provisioning of end user assets
Responsible for reclamation and secure sanitization of devices sent for disposal
Provides technical support during refresh and replacement such as but not limited to drive mapping, software licensing transfers and print driver installations
Performs other related duties as required and assigned in supporting business operations, projects and continuous improvement objectives
Qualification
Required
Minimum of 7 years end user support, supporting all levels of the organization and 2+ years with a focus of Executive/VIP level support
Ability to provide hands-on-white-glove support during changes and upgrades throughout the organization with a proactive approach
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent reasoning, problem solving, and decision-making skills
Strong analytical and problem-solving skills with a superior understanding of computer hardware and software systems
Excellent time management skills
Maintain a high level of professionalism, credibility, and patience with users at all levels of the business
Experience handling sensitive executive data while maintaining strict confidentiality
Ability to prioritize workload to focus on highest priority
Possess the ability to learn on the job, especially software applications that you may not be familiar with or use every day
Working knowledgeable in Agile methodologies and ITIL Framework
Ability to diagnose network connectivity from user device and/or jack ID or data port
Ability to remotely image a desktop computer using Intune
Experience with O365 applications as well as Azure, Intune, Autopilot and JAMF
Preferred
Experience working in a healthcare or life sciences environment
Experience working in a fast-paced environment support 1800+ end users
Working knowledge of ServiceNow and Okta Identity platform
Bachelor's degree in computer science or related technology is preferred
Experience with conference room A/V technologies
ITIL V3 or V4 experience
Company
Caris Life Sciences
Caris Life Sciences develops molecular profiling and AI-driven technologies to support precision medicine in oncology.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.86BKey Investors
BraidwellOrbiMedSixth Street
2025-06-18IPO
2025-04-07Private Equity· $168M
2023-01-19Debt Financing· $400M
Leadership Team
Luke Power
Chief Financial Officer
Brian Stengle
SVP, Chief Marketing Officer
Recent News
2025-12-22
2025-12-21
2025-12-19
Company data provided by crunchbase