Analyst II, Workforce Management jobs in United States
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Oscar Health · 3 weeks ago

Analyst II, Workforce Management

positionTempe, Arizona, United States
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

Oscar is a health insurance company focused on serving its members through a technology platform. They are hiring a Workforce Management Analyst to monitor staff performance and optimize staffing to achieve daily KPI success.

Health CareHealth InsuranceInsuranceInsurTech

Responsibilities

Perform constant real-time monitoring of incoming volume, performance, pace to plan, and service level for multiple queues and work areas
Maintain understanding of business priorities and requirements and an expert understanding of Oscar's teams and systems
Make real-time decisions related to rebalancing staffing, adjusting queues and schedules to meet operational targets
Conduct retrospective analysis of staffing data to optimize and improve outcomes
Be the primary point of contact regarding factors that impact staffing and service levels and same-day requests
Compliance with all applicable laws and regulations
Other duties as assigned

Qualification

Workforce managementData analysisMS ExcelWFM toolsReal-time workforce analysis

Required

2+ Years experience in workforce management, scheduling, or production planning within healthcare
2+ Years experience using volume and production rate to determine capacity needs and create daily plans
2+ Years experience performing data analysis and identifying root cause
2+ Years experience with MS Excel (Pivot Tables, Formulas, etc.)

Preferred

1+ Years Experience using WFM tools (NICE, InContact, Five9, Verint, etc.)
1+ years experience in real-time workforce analysis
Experience creating & utilizing IEX / CXOne / inContact reports

Benefits

Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements

Company

Oscar Health

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Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products.
dateFounded in 2012
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.hioscar.com

Funding

Current Stage
Public Company
Total Funding
$1.99B
Key Investors
Tiger Global ManagementAlphabetFounders Fund
2025-09-16Post Ipo Debt· $355M
2021-03-03IPO
2020-12-17Private Equity· $140M

Leadership Team

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Mark Bertolini
Chief Executive Officer
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Steven B. Kelmar
Executive Vice President & COS
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Recent News

Sherwood News
Insurers rise as House tees up ACA extension vote
2026-01-09
Benzinga.com
This Jared Kushner-Backed Insurance Stock Is Starting To Fizzle Out: Momentum Score Drops
2025-12-30
Investor's Business Daily
Oscar Health Rises As GOP Moderates Rebel Over ACA
2025-12-18
Company data provided by crunchbase