Apply on Employer Site

Jazz Pharmaceuticals · 3 weeks ago

Oncology Portfolio Strategy, Director of Collaborative Account & Customer Management

United States

Full-time

Remote

Director/Executive

$193K/yr - $289K/yr

10+ years exp

Jazz Pharmaceuticals is a global biopharma company dedicated to developing life-changing medicines for serious diseases. The Director of Collaborative Account & Customer Management will lead strategic planning and operations for the Collaborative Account Management initiative, focusing on enhancing customer engagement in the oncology marketplace.

BiotechnologyHealth CarePharmaceutical

No H1B

Responsibilities

Define and implement the vision for CAM by working closely with field leadership from all functions, ensuring alignment and buy-in across Customer Experience, Sales, Medical, Access, Marketing, Field Analytics/Operations, and Training

Serve as a champion of CAM approach and run/oversee the Leaders of Oncology Field Teams (LOFT) to integrate CAM priorities into operational activities

Develop and monitor KPIs focused on CAM outcomes, impact, and continuous improvement

Design and implement the Collaborative Account Management framework to optimize customer engagement

Lead operational execution and ensure alignment with organizational goals

Develop and refine tools, processes, and resources to support. This includes creation of select “portfolio wide content” tactics that leverage existing brand-based content to create a wholistic Jazz Oncology story, i.e. executive exchange decks or similar

Monitor performance and drive high-impact outcomes across cross-functional teams

Identify opportunities for innovation and efficiency in account management strategies

Collaborate with Legal, Ethics & Compliance, and other key stakeholders to ensure all activities are conducted in a compliant manner

Own and optimize CAM processes, embedding best practices to enhance efficiency and effectiveness

Provide regular performance reports and actionable recommendations to senior stakeholders including the US oncology franchise leadership team

Partner with Customer Experience, Business Operations and IS to develop tools, resources, and analytics that support CAM implementation and account planning

Collaborate with Marketing, Medical, Access, and Analytics teams to incorporate AI-driven insights and opportunities within the CAM model

Advance data analytics and reporting capabilities to inform strategic decisions and improve customer engagement

Design competency models, performance evaluation frameworks, and development programs for CAM skills and behaviors in partnership with internal stakeholders including HR, team leadership, and Customer Experience

Ensure talent acquisition processes align with future capability needs across CAM-related roles

Assist in incorporating CAM principles into new Job Descriptions and responsibilities

Partner with Training to embed continuous learning, identify knowledge gaps, and co-develop upskilling programs

Oversee (with vendor support) KOL and Jazz Executive logistical planning for the 5 major multi-tumor conferences (ASCO, JADPRO, ONS, HOPA, COA), ensuring seamless execution and strategic alignment including executive exchanges that drive brand opportunities through a One Jazz approach. All other aspects of conference planning accountability (booth build, tactical assets, event planning, etc.) live within brand and/or functional teams

Act as the “integrated voice of the conference” upwards to Jazz Leadership

Incorporate CAM principles into cross functional internal and external meetings such as annual kick off, POA, select conferences, and manager meetings

Drive change initiatives to adapt CAM strategies to evolving market dynamics and organizational priorities

Assist leadership in integrating CAM principles in reporting and year-end review assessments

Qualification

Oncology experienceCustomer engagement strategiesMatrix team collaborationData analyticsChange managementVerbal communicationWritten communicationCreative problem solvingLeadership

Required

Bachelors, in a business discipline, with a minimum of 10 years of increasing responsibility in pharma/biotech including a minimum of 5 years of experience in customer facing roles including sales, field marketing, field medical, field access or other

Experience working with matrixed sales/marketing/medical/access teams is required

Proven track record of success and results across range of complex goals and objectives in past roles

Experience in navigating ambiguity and change with an entrepreneurial mindset

Proven ability to manage executive stakeholders to drive consensus and alignment at senior and executive levels within the organization

Excellent verbal and written communication skills and strong collaboration abilities

Ability to work with minimal supervision, to set priorities to meet timelines, to motivate others, and to manage budgets

Demonstrated track record of creative problem solving and strategic abilities

Travel will be required