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EF · 1 day ago

Customer Experience & Business Development Co-op

Boston, MA

Full-time

Onsite

New Grad

$22/hr - $22/hr

EF Explore America is seeking a motivated and detail-oriented Customer Experience and Business Development Co-Op to temporarily join their team. The role offers hands-on experience in customer service, business development, market research, and event coordination, assisting Account Managers and Business Development Managers in various tasks to enhance customer satisfaction.

AssociationE-LearningEducationLanguage LearningTravel

Responsibilities

Assist Account Managers in developing and refining materials such as presentations, proposals, reports, and marketing collateral

Support in drafting, proofreading, and managing communication with clients, ensuring timely and professional responses to inquiries

Conduct research on industry trends and competitors to gather insights on market positioning, strengths, weaknesses, opportunities, and threats

Analyze competitor data and prepare detailed reports highlighting key findings and recommendations for strategic initiatives

Assist in identifying and implementing improvements to enhance the customer journey and experience based on feedback and data

Provide general support to Account Managers and Business Development Managers

Coordinate logistics and support for Group Leader Loyalty Events, ensuring smooth execution and positive attendee experience

Manage event-related correspondence, including invitations, confirmations, and follow-up communications

Pull, organize, and maintain data related to event participation, loyalty metrics, and feedback for reporting and analysis

Collaborate with internal teams to ensure accurate tracking and documentation of loyalty program activities

Qualification

Microsoft Office SuiteEvent coordinationMarket researchAnalytical mindsetCRM softwareWritten communicationVerbal communicationOrganizational skillsAttention to detail

Required

Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field

Strong written and verbal communication skills

Excellent organizational and multitasking abilities

Analytical mindset with the ability to interpret data and generate actionable insights

Attention to detail and a proactive approach to problem-solving

Preferred

Previous internship or work experience in customer service, business development, marketing, or event coordination is a plus but not required

Company

EF

Glassdoor3.4

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that shares a common mission of opening the world through education, offering language, academic, cultural exchange and education travel programs.

Founded in 1965