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New York Life Insurance Company · 23 hours ago

CI Change Leader

New York, United States

Full-time

Hybrid

Mid, Senior Level

$116K/yr - $166K/yr

6+ years exp

New York Life Insurance Company is dedicated to providing comprehensive insurance and absence management solutions. The CI Change Leader will implement the Continuous Improvement system, leading a team to enhance employee engagement, customer satisfaction, and productivity while fostering a culture of sustained change and innovation.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Plan CI deployment for a department or functional area, and own implementation and deployment of that plan

Lead a team of Change Agents (3-6) through CI adoption within a specific department or functional area

Facilitate development of standards and practices, including codification of knowledge/ways-of-working to support CI deployment more effectively

Personally role model and practice CI leadership behaviors on a day-to-day basis

Lead your respective team of Change Agents and the business through the 5 phases of a deployment from Diagnose to Sustainability to assess current areas of strength and opportunity, design/refine tools to meet the needs of the business, as well as successfully implement and sustain them among teams:

Conduct diagnostic work within a deployment: lead your team of Change Agents through the process of working with frontline associates, managers, leaders, and other stakeholders to conduct diagnostic analyses that include walkthroughs, and interviews to assess current state strengths and areas of opportunity to enhance performance in a business unit or functional area. You will be responsible for working hand-in-hand with business leaders to quickly learn the ins and outs of the business, including key drivers of financial results, customer satisfaction, and employee experience

Lead future state design work within a deployment: lead your team of Change Agents through the process of tailoring tools such as visual boards, standard work, skills matrix, balanced scorecard of performance metrics, etc. to the New York Life culture and the context within a business unit or functional area. Ensure the tools will be fit-for-purpose in that area and are able to be used effectively. Work with your teams through each of the top opportunities identified in the diagnostic phase (e.g., changes to processes, roles & responsibilities, and operating model) and develop solutions to address those opportunities

Lead the implementation phase within a deployment: Conduct the implementation phase of a Continuous Improvement deployment. During this period, you and your team of Change Agents will provide extensive coaching to leaders on the implementation of tools and new ways of working, role model Continuous Improvement leadership behaviors, drive improvement to a cascading set of balanced scorecard metrics, and rapidly prototype changes to the operating model. You and your team of Change Agents will work closely to support the implementation of the future state operating model and management system, including root cause problem solving

Lead the replication phase within a deployment: Lead the replication of the implementation phase of a deployment. This is similar to the implementation phase but on a faster timeline and with a broader set of frontline associates and team managers. During this period, you and your team of Change Agents will work with and coach many frontline employees and leaders to implement the Continuous Improvement operating model and management system. You will also role model Continuous Improvement leadership behaviors

Coach (on a regular basis) department and functional leaders, front-line managers, and Change Agents on the CI management system to support the deployment and ensure improvements are sustainable

Provide deep CI expertise to the organization as a whole, and support ongoing development of the values and principles required to achieve cultural change

Perform process and role confirmations to support direct reports and model for department or functional area leaders

Influence aspiration setting to continually raise the ambition, targets, and vision of CI at NYL

Own leadership updates on CI deployment, as well as shared responsibility with the department or functional area leader for progress on KBI (key behavior indicators), and KPIs (Key Performance Indicators), aligned to the CI plan

Coach the business and Change Agents to set KBIs and KPIs and continuously measure impact

Change behaviors at all levels of the organization by influencing key stakeholders and raising their awareness around current ways of working, opportunities to improve, and how CI enables these improvements

Facilitate daily and weekly team meetings using visual management and performance management systems

Support regular problem-solving sessions

Lead training on CI as deployment occurs across the organization

Qualification

Continuous ImprovementLean ManagementPeople ManagementExcelPowerPointProject ManagementCoachingProblem-SolvingCommunication Skills

Required

Working knowledge of core Continuous Improvement concepts or fundamentals of Lean Management, is required

Strong knowledge of Excel and PowerPoint is required

Experience leading teams of 6-12 individuals, including conducting performance evaluations, planning, and assigning work, and hiring new colleagues as necessary is required

BS/BA degree or equivalent

Track record of leading and developing others, with a passion for coaching

6+ years of relevant experience in coaching and team management

Passion for, and ability to drive change, in how we work at New York Life

Curiosity and openness to learn about new ways of working

An ability to thrive when faced with ambiguity; to lean into uncomfortable situations to see the opportunity for growth (in yourself and others)

Ability to influence stakeholders, such as direct reports, front-line employees, and leaders in the organization

Low self-orientation, we need to help our leaders win and achieve results via CI

Impact-oriented, e.g., operates with bias to action, entrepreneurial spirit, and drive to pursue opportunities that lead to improvements

Strong problem-solving skills, including analytical thinking and analysis, e.g., able to synthesize data to draw conclusions and make recommendations

Ability to see opportunities from a systems-level; make connections across different processes (e.g., linkages and synergies across different organizations, routines, or procedures)

A proven track record of successful project management, showcasing acumen in orchestrating complex projects and the ability to manage multiple deliverables against a timeline

Excellent oral and written communication skills, tailored to effectively convey complex concepts to a variety of audiences, including ability to train adults using real life activities over delivering a presentation

While the role is remote, there is an expectation that you will need to travel to affiliated offices roughly once monthly for 2-3 days at a time (e.g., for trainings, side-by-side observations)

Preferred

4+ years of group benefits experience preferred, with a specific focus on long-term/short-term disability claims

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)