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Alpine, an ITW Company · 1 week ago

Software Consultant- Northeast Region

United, PA

Full-time

Hybrid

Mid Level

$75K/yr - $94K/yr

Alpine, an ITW company, is a leading provider of building component software and services for the construction industry. They are seeking a Software Support Consultant to maintain and grow customer relationships by providing technical support, training, and consultation for their proprietary software suite in the Northeast region.

Manufacturing

Responsibilities

Partner with customers within the assigned territory to maximize their use of Alpine software and improve business operations

Maintain existing customers and support new business opportunities by providing software demonstrations, training, and technical assistance to end users

Collaborate with Sales to support new account acquisition and successful onboarding

Evaluate plant operations and recommend software applications to increase productivity and streamline workflows

Manage technical implementation projects including software installation, configuration, and user training prior to transition to the Help Desk team

Serve as a regional software expert and escalation point for higher-level technical inquiries

Introduce customers to new features, releases, and best practices for using Alpine software

Build strong, long-term relationships with customer teams through regular communication and consultation

Partner cross-functionally with Sales, Development, and Product Management to relay market insights and customer feedback

Support regional and national conversion projects as needed

Perform other duties as assigned

Qualification

Software implementationTechnical supportTruss designAnalytical skillsProject managementCustomer relationship managementCommunication skillsOrganizational skills

Required

Bachelor's degree in Business, Engineering, Computer Science, Architecture, or Construction Management required

Strong analytical and troubleshooting skills with a focus on customer satisfaction

Excellent written and verbal communication skills, with the ability to present technical information to varied audiences

Highly organized, proactive, and self-directed with strong project management abilities

Proven record of building positive relationships with customers and internal teams

Ability to travel regionally up to 70%

Valid driver's license and good driving record required

Preferred

Experience with truss design, component manufacturing, or related construction processes strongly preferred

Background in software implementation, consulting, or technical support preferred

Benefits

Competitive salary

Comprehensive benefits package

Company

Alpine, an ITW Company

Recognized for its engineering excellence, productivity-enhancing software and equipment solutions, and the industry’s best service, Alpine is a leading provider of building component software, metal connector products and equipment to component manufacturers.

Founded in 1986

Fort Lauderdale, Florida, USA

201-500 employees

http://alpineitw.com/

Funding

Current Stage

Growth Stage

Total Funding

unknown

2006-02-09Acquired

Leadership Team

Bill McAlpine

Founder

Charlie Harden

Founder

Company data provided by crunchbase