Stinson LLP · 15 hours ago
Help Desk Technician
Los Angeles, CA
Full-time
Hybrid
Entry Level
$56K/yr - $68K/yr
1+ years expStinson LLP is seeking a Help Desk Technician who will provide technical support to users of varied technical ability. The role involves troubleshooting technical issues, providing customer service, and maintaining documentation of user issues and solutions.
CommercialConsultingFinanceLegal
Responsibilities
Provides courteous and efficient technical customer service support for all business applications, including enterprise, and division/departmental applications as well as hardware environment
Responds to support calls in a positive, informative, and appropriate manner
Keep customer promptly and consistently informed on status of ticket, prioritizing customer satisfaction
Provides assistance through remote tools or by visiting desk side as required
Installs, maintains, and replaces technology equipment and peripherals
Performs restorative and maintenance actions either remotely or at the user’s location to resolve problems using basic troubleshooting and technical skills
Provides accurate, timely and creative solutions to computer, technical, and networking problems to ensure user productivity
Simulates or recreates user problems to resolve complex issues
Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installation, moves, and configuration changes, and maintains ownership of issue through resolution
Displays initiative in identifying, researching, and resolving issues involving the maintenance of the firm’s desktop environment
Maintains timely entry of accurate information and data regarding user issues within the tracking system and according to policies and standards
Documents troubleshooting steps and resolutions into the Firm's technical knowledgebase and ticket management software, following the team's best practices
Creates work instructions sharing solutions to common challenges
Provide direct, routine technical support/advice, troubleshooting assistance, problem resolution, and responses to inquiries
Works collaboratively with Help Desk team via instant messaging, email and phone to expedite solutions for users
Willing to step out of comfort zone in accommodating cross-departmental requests
Follows appropriate escalation path and seeks required approvals
Participate in on-call rotation
Performs other duties as assigned
Qualification
Required
Associate's degree, technical training school completion, or equivalent work experience
Minimum of 1 year technical help desk experience
Capable of working in a team environment demonstrating good communication skills
Solid understanding of basic networking concepts, computer hardware, and software support
Good working knowledge of Windows 10/11, Microsoft Office 2016/365 applications, Mac OS and mobile devices (Android & iPhone)
Preferred
Minimum of 2 years of technical help desk experience
Excels working within a team environment and has excellent oral and written communication skills
Advanced knowledge of troubleshooting complex issues, such as network printers, remote connectivity, software support, hardware issues, and Microsoft Office 365
Experience supporting virtualization, VMware Horizon, VMware vSphere, VPN, Microsoft Endpoint Manager (previously System Center Configuration Manager), and Active Directory
Law firm or professional services experience preferred
Benefits
Medical, dental, and vision health plans
Medical savings accounts
Firm-provided Employee Assistance Program (EAP), Wellness Program, and Caregiving Support Concierge Services
Employer-paid life insurance and AD&D
Short- and long-term disability benefits
Generous paid time off for holidays, vacation, bereavement, jury duty, and paid leave for sick and safe time, parental, and military
Excellent work-life programs, including service bonuses, back-up child, elder, and pet care, and an employee discount program
Company
Stinson LLP
Stinson LLP collaborates with clients ranging from individuals and privately held enterprises to national companies and international public corporations.
501-1000 employees
H1B Sponsorship
Stinson LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Emily Dalbec, CPA
CFO
Shawn L. Adams, MBA
Chief Operating Officer
Recent News
bloomberglaw.com
2025-04-17
Missouri Business Alert
2025-01-22
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