IT Support Engineer jobs in United States
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CRAMER · 1 month ago

IT Support Engineer

positionNorwood, MA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$60K/yr - $70K/yr

Cramer is seeking a self-motivated and detail-oriented IT Support Engineer to join their IT team. This role involves providing first-line technical assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.

ChemicalIndustrialManufacturing

Responsibilities

Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA
Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices
Install, configure, and maintain operating systems and applications
Assist with user account management (Active Directory, email, permissions)
Document issues and resolutions in the IT ticketing system
Escalate complex problems to senior level engineers or relevant teams
Support routine maintenance tasks such as updates, patches, and backups
Provide basic training, onboarding, and guidance to users on IT tools and best practices

Qualification

Windows 11MacOSNetworking conceptsTicketing systemsMicrosoft 365Willingness to learnBasic scriptingProblem-solvingCommunication skillsCustomer-focusedTeamwork

Required

Associate degree or equivalent in IT, Computer Science, or related field (bachelor's preferred)
A solid understanding of Windows 11 and/or macOS environments
Familiarity with networking concepts (TCP/IP, DNS, DHCP)
Strong problem-solving and communication skills
Ability to work independently and as part of a team
Customer-focused attitude and willingness to learn

Preferred

Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira)
Experience working with Microsoft 365 suite and collaboration tools
Basic scripting or automation skills (PowerShell, Bash) is a plus

Benefits

Medical, Dental & Vision Insurance
Health Savings Account, including employer contribution
Retirement Plan (401K) with company match
Profit Share Bonus Plan
Life Insurance
Paid Time Off
Family Leave
Short Term & Long-Term Disability
Tuition Reimbursement
Wellness Resources, including discounted membership to Lifetime Fitness
Generous onsite café
Paid holidays

Company

CRAMER

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Cramer manufactures flavors and fragrances chemicals for demanding consumers.
dateFounded in 1939
location
Santiago, Region Metropolitana, CHL
people-size201-500 employees
web-link
https://www.cramerlatam.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase