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Asset Marketing Services, LLC. · 3 weeks ago

Director of Infrastructure and Operations

Eagan, MN

Full-time

Hybrid

Director/Executive

$180K/yr - $190K/yr

10+ years exp

Asset Marketing Services, LLC (AMS) is the leading direct-to-consumer platform for high-end collectibles, specializing in rare coins and bullion. The Director of Infrastructure & Operations is responsible for overseeing the strategy, design, implementation, and ongoing management of the organization's IT infrastructure and operational services, ensuring reliability, scalability, and security of IT systems to meet business needs.

AdvertisingCustomer ServiceMarketing

No H1B

Responsibilities

Develop and execute the IT infrastructure and operations strategy, aligning it with the organization’s goals

Provide leadership and direction to infrastructure, operations, and support teams, ensuring high levels of engagement and performance

Stay informed of emerging technologies and trends, making recommendations to drive innovation and efficiency

Oversee the design, implementation, and maintenance of IT infrastructure, including data centers, cloud environments, servers, storage, and networks

Ensure the scalability, resilience, and security of IT systems to support business growth and continuity

Monitor system performance and implement improvements to ensure optimal performance and reliability

Manage IT service delivery, ensuring systems are operational and meeting defined service level agreements (SLAs)

Establish and oversee IT service management practices, such as incident management, problem management, and change management

Drive continuous improvement initiatives for operational processes and service delivery

Collaborate with the security team to implement and maintain robust cybersecurity practices across the IT environment

Ensure compliance with relevant regulations, standards, and organizational policies

Develop and manage budgets for infrastructure and operations, ensuring cost-effective allocation of resources

Lead vendor negotiations and manage vendor relationships to ensure optimal performance and value

Identify opportunities to optimize technology investments and reduce operational costs

Build, mentor, and retain a high-performing team of IT professionals

Foster a culture of collaboration and innovation within the IT department and across the organization

Partner with business leaders to understand and anticipate technology needs

Maintain flexibility in work schedule to meet business needs, including an in-office and from home hybrid work environment

Actively and positively contribute to the overall success of the company and team through regular contributions to the general management of the company

Support the company and other departments wherever and whenever your skills and experience would be beneficial

Uphold and promote AMS’s values of Integrity, Creativity, and Collaboration in all relationships with customers, suppliers, fellow employees, and other stakeholders

Ensure the confidentiality and full and complete safeguarding of the company’s trade secrets and any of our customer lists and related records

Qualification

IT infrastructure managementCloud computingNetworkingIT service managementCISSPCCNAAWS Certified Solutions ArchitectLeadershipTeam developmentStrategic thinkingCommunication skillsProblem-solving