Oscar Health · 3 weeks ago
Analyst II, Workforce Management
United States
Full-time
Remote
Entry, Mid Level
$57K/yr - $75K/yr
2+ years expOscar is a health insurance company focused on serving its members through a technology platform. The Workforce Management Analyst will be responsible for real-time monitoring of performance and staffing, making decisions to optimize resources to achieve KPIs.
Health CareHealth InsuranceInsuranceInsurTech
Responsibilities
Perform constant real-time monitoring of incoming volume, performance, pace to plan, and service level for multiple queues and work areas
Maintain understanding of business priorities and requirements and an expert understanding of Oscar's teams and systems
Make real-time decisions related to rebalancing staffing, adjusting queues and schedules to meet operational targets
Conduct retrospective analysis of staffing data to optimize and improve outcomes
Be the primary point of contact regarding factors that impact staffing and service levels and same-day requests
Compliance with all applicable laws and regulations
Other duties as assigned
Qualification
Required
2+ Years experience in workforce management, scheduling, or production planning within healthcare
2+ Years experience using volume and production rate to determine capacity needs and create daily plans
2+ Years experience performing data analysis and identifying root cause
2+ Years experience with MS Excel (Pivot Tables, Formulas, etc.)
Preferred
1+ Years Experience using WFM tools (NICE, InContact, Five9, Verint, etc.)
1+ years experience in real-time workforce analysis
Experience creating & utilizing IEX / CXOne / inContact reports
Benefits
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Company
Oscar Health
Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.99BKey Investors
Tiger Global ManagementAlphabetFounders Fund
2025-09-16Post Ipo Debt· $355M
2021-03-03IPO
2020-12-17Private Equity· $140M
Leadership Team
Mark Bertolini
Chief Executive Officer
Steven B. Kelmar
Executive Vice President & COS
Recent News
Sherwood News
2026-01-09
Investor's Business Daily
2025-12-18
Company data provided by crunchbase