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Mitutoyo America Corporation · 3 weeks ago

Field Service Technician Trainee - South Bend, IN or Kalamazoo, MI

Alexandria, IN

Full-time

Onsite

Entry Level

$63K/yr - $63K/yr

2+ years exp

Mitutoyo America Corporation is a leader in precision measuring tools and instruments, and they are seeking a Field Service Technician Trainee. The role involves installing, calibrating, and repairing precision measuring equipment at customer sites, with extensive travel required during a training period.

Industrial EngineeringMachinery ManufacturingManufacturingTest and Measurement

Responsibilities

Perform installations, troubleshooting, repair, and calibration of assigned product group(s)

Promote the sale of customer service agreements as appropriate

Maintain daily contact with headquarters as per Mitutoyo America Corporation Field Service (MACFS) standard operating procedures (SOP), including daily check of schedule, reporting start/stop times, etc

Maintain contact with customers in accordance with jobs as scheduled per MACFS SOP

Train end users in proper preventive maintenance procedures for equipment as required

Complete and submit all required paperwork weekly; this shall include work orders, calibration reports, time/activity reports, expense reports and any other paperwork, as required

Email all completed work orders, calibration data to MACFS within 24-72 hours of completion of job assignment

Maintain equipment and ensure that it is in good working condition as per MACFS procedures, ensure calibration standards have up to date calibration certificates and stickers showing calibration due dates per accredited procedures. Perform interim checks as required and forward to the office monthly

Maintain good customer relations informing management of any potential problems relating to customer complaints, software or hardware problems

Perform job in accordance with MACFS quality management system as instructed by management to sure integrity, competence, confidentiality and customer satisfaction

Maintain an up to date parts inventory by properly charging for parts on work orders as required, and the prompt return of unused and defective parts that are under warranty, including the proper paperwork describing part status, in a timely manner

Must conform with all compliance issues related to calibration as instructed by management

Qualification

TroubleshootingMechanicalElectricalHands-on skillsCustomer ServiceComputer skillsProblem Solving

Required

Perform duties to install and calibrate Coordinate Measuring Machines, Form Products and Quick Vision Systems as assigned

Troubleshoot, diagnose and repair assigned products

Must have reliable vehicle

3-6 month training program (home on weekends)

Perform installations, troubleshooting, repair, and calibration of assigned product group(s)

Promote the sale of customer service agreements as appropriate

Maintain contact with customers in accordance with jobs as scheduled per MACFS SOP

Train end users in proper preventive maintenance procedures for equipment as required

Complete and submit all required paperwork weekly; this shall include work orders, calibration reports, time/activity reports, expense reports and any other paperwork, as required

Email all completed work orders, calibration data to MACFS within 24-72 hours of completion of job assignment

Perform interim checks as required and forward to the office monthly

Maintain good customer relations informing management of any potential problems relating to customer complaints, software or hardware problems

Perform job in accordance with MACFS quality management system as instructed by management to sure integrity, competence, confidentiality and customer satisfaction

Must conform with all compliance issues related to calibration as instructed by management

Excellent Customer Service skills

Computer skills

Mechanical/Electrical

Working with your hands

Patience

Problem Solving

Troubleshooting

Valid Driver's License

Equivalent education of two years of college; 2 years' experience