Insight Global · 4 weeks ago
Information Technology Help Desk
Cincinnati Metro
Full-time
Onsite
Mid Level
$18/hr - $24/hr
3+ years expInsight Global is seeking multiple IT Help Desk Specialists to join their team in Cincinnati, OH. In this role, you will manage inbound calls and emails related to facility work orders and troubleshoot reported issues with field technicians across the country, ensuring effective service coordination to safeguard client stores against product loss.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Respond to inbound inquiries and resolve issues promptly
Coordinate service efforts between on-site technicians, store management, and internal teams
Navigate multiple systems and applications while managing high-volume tasks
Prioritize and triage work orders to maintain operational efficiency
Qualification
Required
3+ years of level 2 or 3 Help Desk experience
Triaging
Ticket/Work Order prioritization
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase