Terex Corporation · 1 month ago
Strategic Account Manager - Services
United States
Full-time
Remote
Mid, Senior Level
$118K/yr - $130K/yr
5+ years expTerex Corporation is a global industrial equipment manufacturer, and they are seeking a Strategic Account Manager for Services to manage key client accounts and develop long-term relationships. The role emphasizes customer satisfaction and maximizing strategic partnerships through effective account management and service excellence.
ConstructionEnterprise SoftwareInfrastructureManufacturingRecyclingShippingTransportation
Responsibilities
Develop and maintain strong, long-lasting client relationships
Serve as the lead point of contact for all client account management service matters
Support contracts negotiations and closure of agreements to maximize market share and associated profits
Ensure the timely and successful delivery of solutions according to client needs and objectives
Collaborate with internal teams to identify and grow opportunities within the North American region
Develop strategic plans for key accounts, aligning with clients' business objectives
Identify new business opportunities within existing accounts
Conduct market research and analysis to understand the competitive landscape and client needs
Provide strategic insights and recommendations to clients to help them achieve their goals
Ensure a high standard of service delivery to clients, addressing their needs promptly and effectively
Collaborate with customer support teams to resolve issues and enhance client satisfaction
Develop and implement client service improvement initiatives based on feedback and best practices
Regularly engage with clients to understand their service experience and identify areas for improvement
Monitor and analyze account performance metrics
Prepare and deliver regular reports on account status, including sales metrics, forecasts, and key performance indicators (KPIs)
Address client queries and issues promptly to maintain high levels of client satisfaction
Work closely with the sales team to identify and secure growth opportunities
Collaborate with product development teams to ensure client feedback is incorporated into product improvements
Partner with marketing to develop tailored marketing initiatives for key accounts
Coordinate with customer support to ensure seamless service delivery and issue resolution
Qualification
Required
Bachelor's degree in Business Administration, Marketing, or related field
Strong negotiation and sales skills
Excellent communication and interpersonal skills
Strategic thinker with the ability to analyze and solve complex problems
Ability to manage multiple projects simultaneously and work in a fast-paced environment
Proficiency in CRM software (e.g., Salesforce) and MS Office Suite
Customer-centric mindset with a passion for delivering exceptional service
High level of integrity and dependability with a strong sense of urgency and results orientation
Self-motivated, proactive, and able to work independently as well as part of a team
Ability to travel as needed to meet with clients and attend industry events
Preferred
5+ years of experience in account management, sales, or related fields, focusing on strategic accounts, preferably with a technical bias
Proven track record of meeting or exceeding sales targets and managing large client accounts
Benefits
Health insurance (medical, dental, vision, Rx)
Life insurance
Accidental death & dismemberment (AD&D)
Short-term and long-term disability
Extended leave options
Paid time off
Company holidays
401k matching
Employee stock purchase plan
Legal assistance
Wellness programs
Tuition reimbursement
Discount programs
Company
Terex Corporation
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.35B2024-09-30Post Ipo Debt· $750M
2021-04-01Post Ipo Debt· $600M
2016-07-28Post Ipo Equity
Leadership Team
Simon Meester
Chief Executive Officer
Jennifer Kong-Picarello
CFO & SVP
Recent News
2026-01-19
Company data provided by crunchbase