iS CLINICAL · 1 month ago
IT Support Specialist (Tier 1)
Mesa, AZ
Full-time
Onsite
New Grad, Entry LevelInnovative Skincare, home of the renowned iS CLINICAL brand, is seeking an IT Support Specialist (Tier 1) to provide hands-on technical support to internal users at their Mesa, AZ facility. This role focuses on troubleshooting hardware, software, and network connectivity issues while supporting warehouse and office environments.
BeautyCosmeticsE-CommerceManufacturing
Responsibilities
Provide high-quality, customer-focused technical support to onsite users in Mesa
Serve as Tier 1 support for day-to-day IT issues across warehouse and office environments
Troubleshoot and resolve Windows workstation, laptop, and peripheral issues
Support Microsoft Office applications (Outlook, Teams, Excel, Word, etc.)
Assist with user onboarding, device setup, and basic access requests
Support and troubleshoot wireless access points (APs) and connectivity issues in the warehouse environment
Provide hands-on support for BarTender label printers, including printer setup, connectivity, and basic configuration issues
Assist with Timeclock systems and badge/timekeeping-related issues
Coordinate with vendors and internal IT for escalated hardware or network issues impacting operations
Provide Level 1 support for ERP systems, including:
User access issues
Basic navigation and usage questions
Error reporting and ticket triage
Support other internal business applications as assigned
Accurately document issues and escalate to Tier 2 team members and System Admin when necessary
Log, track, and manage incidents and requests through the IT ticketing system
Document troubleshooting steps, resolutions, and user interactions
Follow and help enforce IT SOPs and SLAs
Work closely with Systems Administrators, Application Support, and the IT Director on issue resolution and improvements
Build strong working relationships with warehouse leadership and cross-functional teams
Maintain a professional development path toward Tier 2 / System Admin support
Participate in training related to systems, applications, and infrastructure
Perform other related duties as assigned by the Director of IT
Qualification
Required
Proven experience in IT support, helpdesk, or technical support roles
Strong troubleshooting skills across hardware, software, and basic networking
Experience supporting Windows operating systems and Microsoft Office
Familiarity with ticketing systems and incident management processes
Ability to support users in a fast-paced warehouse or operational environment
Strong communication skills with the ability to explain technical concepts clearly
Customer-focused mindset with patience and professionalism
Ability to work independently onsite while collaborating with remote IT teams
Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent hands-on experience
Preferred
Experience supporting warehouse, manufacturing, or operations environments is a plus
Exposure to ERP systems, printers, networking, or timekeeping systems preferred
Benefits
Dental
Vision
Health
401k
Paid Time Off
HSA
FSA
Company
iS CLINICAL
iS CLINICAL manufactures and sells skin care products.
Founded in 2002
201-500 employees
H1B Sponsorship
iS CLINICAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Alec Call
Executive Vice President - COO
Recent News
South Africa Today
2025-10-09
The Hollywood Reporter
2025-07-08
Telegraph India
2024-05-21
Company data provided by crunchbase