Pronto Insurance · 7 hours ago
Business Analyst
Brownsville, TX
Full-time
Onsite
Mid, Senior Level
2+ years expPronto Insurance is focused on creating access, trust, and opportunity in the communities they serve. The Business Analyst will work closely with internal departments and external vendors to analyze processes, identify business needs, and drive changes that allow sales, claims, and product teams to operate effectively.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Gather business requirements for projects and system changes
Review with other departments to identify possible impacts
Work with our business units to identify test case scenarios for development
Proactively share results of test cases, work to ensure testing is diligent and thorough
Test changes in our environment
Carefully monitor vendor roll-out and, based on results, adopt future test cases to address any issues discovered during roll-out
Analyze tickets to determine trends and help develop operational and strategic responses to trends
Review daily all system/policy issues to come through phone queues (including Underwriting) and identify items that require engaging the policy system vendor
Create, update, and track new system request changes for UW, Sales & Claims
Ensure the process follows company-assigned business rules
Attend the ticketing system call with our vendor daily
Create workflows & processes for new system changes & functionalities
Identify potential bugs or process issues
Submit identified issues to the vendor and follow up on resolution/additional testing
Review all Sales, claims, and Underwriting-related tickets listed under Information Provided
Test other system changes for departments as assigned
Ensure system releases meet the timelines required by the business
Develop and maintain documentation for system functions
Provide training for new functions as needed
Develop a close relationship with department leaders to identify current and future processes
Interact with our vendors to escalate issues and projects and help drive problems, work orders, and projects to completion
Assist the business teams in identifying deficiencies in our processes and systems, and help create meaningful changes
Qualification
Required
High School Diploma or equivalent required
2 to 4+ years of experience in the insurance industry
Requires a University Degree and minimum 7 years prior relevant experience, or equivalent experience
Preferred
Bachelor's Degree or equivalent work experience
2+ years of experience working with Jira or equivalent platform
2+ years of experience testing software changes
2+ years of non-standard auto experience preferred
Experience working with process flow charts
Performance mgmt
Business process improvement
Program management
Relationship building
Organizational capability development
Strategic planning
Change planning, implementation, and management
Experience, desire, and knowledge of scripting (Python, VB, Powershell, etc) to assist in automation of business processes
Experience, desire, and knowledge of scripting (Python, VB, Powershell, etc) to assist in automation of test processes
Experience with test automation software
Experience with RPAs/Bots
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Pronto Insurance
Pronto Insurance is an insurance and financial service provider based out of South Texas.
1001-5000 employees
H1B Sponsorship
Pronto Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Palladium Equity Partners
2018-05-10Acquired
2014-10-01Private Equity
Leadership Team
John Patton
VP/General Counsel/CCO
Recent News
Company data provided by crunchbase