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Körber Supply Chain · 18 hours ago

Service Key Account Manager

Irving, TX

Contract

Hybrid

Mid, Senior Level

3+ years exp

Körber Supply Chain is a company that fosters innovation and collaboration, seeking a Service Key Account Manager to enhance customer relationships and drive service revenue. The role involves managing key accounts, developing proposals, and collaborating with various teams to ensure contract performance and customer satisfaction.

LogisticsSupply Chain Management

No H1B

Responsibilities

Build and maintain relationships with clients for service and hotline contracts; operational and maintenance programs; modernization projects (replacement, retrofit, refurbishment); training; on-site service activities; and spare parts sales

Partner with leaders to grow the spares business and deliver lifecycle value through parts, upgrades, and service offerings

Serve as the primary point of contact and escalation for all service-related client matters

Develop a deep understanding of key account needs and serve as a trusted advisor on operations and service solutions

Manage existing accounts and develop new business through prospecting, qualification, proposals, and closing activities

Lead strategies for profitable penetration into new or existing market segments within policy guidelines

Coordinate and collaborate with Parcel and Automation business units and functions to plan and execute modernization go-to-market strategies

Analyze client and market data to inform customer relationship management, pipeline health, and forecasting

Monitor competition by gathering current information on pricing, products, delivery schedules, and selling approaches

Partner with the Director of Customer Service to shape solutions, proposals, and commercial terms

Prepare and maintain accurate CRM records, including opportunities, activities, quotes, and status updates

Lead the creation of service and modernization proposals in collaboration with the Bid Team and internal stakeholders

Work in close partnership with the Customer Service Manager to ensure customer success; coordinate on contract performance, incident resolution, resource planning, and escalation management, aligning commercial objectives with operational delivery

Coordinate with cross-functional teams to ensure a smooth post-go-live transition and provide structured customer feedback to Product and Engineering to inform product development

Collaborate with Engineering to perform on-site assessments of customer installations. Analyze system condition, obsolescence risks, and performance gaps to identify retrofit, upgrade, and modernization potential, and translate findings into actionable proposals and business cases

Drive Predictive Maintenance and Service 4.0 initiatives to adopt digital service solutions, including predictive maintenance, remote monitoring, and IoT-based analytics

Collaborate with departments to implement data-driven maintenance strategies that reduce downtime, optimize asset performance, and deliver measurable customer value

Follow all standard operating procedures and safety requirements when on customer sites, including required PPE use and incident or near-miss reporting

Perform other duties as assigned

Qualification

Technical sales experienceParcel logistics experienceAutomated material handling systemsCRM proficiencyFinancial acumenCross-functional collaborationProject management principlesCustomer service commitmentCommunication skillsProblem-solving skillsLeadership skills

Required

Bachelor's degree in an engineering-related field preferred, or an equivalent combination of education and experience

Minimum of 3 years' successful technical sales experience

Demonstrated success managing conceptual and solution-based selling cycles

Proven ability to identify opportunities, negotiate terms, and close profitable deals while minimizing risk

Strong communication, organization, and presentation skills with the ability to engage at all levels, including executive audiences

Excellent cross-functional communication skills with the ability to clearly convey complex technical and strategic information to both technical and non-technical audiences

Commitment to outstanding customer service and the ability to build trusted client relationships

Experience tracking and managing sales activity in a CRM, preferably Salesforce or a similar system

Ability to collaborate effectively across service, engineering, project management, and operations teams

Solid technical understanding of automated material handling systems (e.g., conveyors, sorters, AMRs, and WMS/WCS interfaces) in parcel and warehouse automation environments

Ability to interpret engineering documentation, perform basic system assessments, and discuss technical solutions with customers and internal teams

Ability to work effectively under pressure, manage escalations, and lead resolution during critical incidents

Comfortable navigating change, ambiguity, and shifting priorities in a dynamic business and technology landscape

Strong financial acumen to evaluate business cases, assess ROI for modernization projects, and manage service contract profitability

Ability to identify process gaps and drive continuous improvement initiatives to enhance service delivery, efficiency, and customer experience

Understanding of project execution and project management principles

Demonstrated ability to lead and grow technical teams, with strong coaching, delegation, and organizational leadership skills

Work occurs in office settings and customer industrial environments; ability to navigate warehouse areas and wear required PPE

Willingness to travel 70%+ as business needs require

Preferred

Minimum of 5 years' experience in parcel logistics, warehouse, or industrial automation preferred

Benefits

You will enjoy a flexible work environment that supports your work-life balance; we offer paid time off for parental leave and 22+ days off for personal time and holidays

You will have access to medical, dental, and vision insurance plans with FSA or HSA options, and a 401(k) plan with a company match up to six percent

You are provided with several company-paid benefits, including vision insurance, short and long-term disability and basic life insurance plans, and educational and employee assistance programs