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Southeast Orthopedic Specialists · 3 weeks ago

Front Office Representative

Jacksonville, FL

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Southeast Orthopedic Specialists is a regional leader in orthopedic medicine, dedicated to providing accessible five-star orthopedic care. They are seeking a Front Office Representative for their Riverside Clinic in Jacksonville, FL, responsible for customer service, patient reception, scheduling, and managing patient information and payments.

Health Care

Responsibilities

Promptly greets and acknowledges patients

Instructs patients in the completion of medical history and patient information forms and makes any necessary corrections to the patient's account

Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly

Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances

Explain financial requirements to the patient in response to questions on billing and insurance matters

Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction

Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork)

Schedules follow-up appointments, reviews patient's insurance coverage, notifies patient if service requires authorization or referral

Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists

Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch

Maintains the strictest patient confidentiality

Maintains a clean and organized front office workspace

The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements

Qualification

Customer serviceInsurance verificationPatient confidentialityCommunication skillsOrganizational skills

Required

High school diploma/GED or equivalent working knowledge preferred

Skill in customer service and an understanding of Southeast Orthopedic Specialist code of conduct and culture

Skill in communicating effectively with physicians, clinical staff and the public

Skill in establishing good working relationships with both internal and external customers

Ability to maintain patient confidentiality

Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients