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United Surgical Partners International, Inc · 1 day ago

Patient Service Representative (Front Desk Associate)

Annapolis, MD

Full-time

Onsite

Entry Level

2+ years exp

United Surgical Partners International, Inc is seeking a Patient Service Representative to assist in scheduling appointments and managing patient interactions. The role involves coordinating patient registrations, maintaining medical charts, and ensuring compliance with HIPAA regulations.

Health CareWellness

Responsibilities

Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals

Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file

Coordinates and schedules appointments

Registers the patients, while ensuring that all demographic information is current

Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure

Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information

Answers non-medical questions and gives routine non-medical instructions

Enter demographics of new patients, including insurance information, into the applicable system

Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered

Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources

Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages

Collects, verifies and enters the applicable system, all insurance and third-party resources for payment

May coordinate insurance verification with insurance companies through online eligibility verification system on a case-by-case basis

Communicates with patient regarding patient’s financial responsibility and collects money such as copayments for the procedures

Conducts reminder calls prior to procedures

May escort patients throughout the Center to ensure proper office flow

Understands and abides by all HIPAA policies and procedures

Maintains inventory of office supplies

Performs other duties as requested or assigned. This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations

Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS sheets

Participates in QAPI and Safety Program

Qualification

Revenue cycle process knowledgeHealth insurance programs knowledgeOrganizational skillsMedical terminology knowledgeTime management skills

Required

Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals

Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file

Coordinates and schedules appointments

Registers the patients, while ensuring that all demographic information is current

Ensures that required documents are received and documented in the patient's record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure