Innovetive Petcare · 4 weeks ago
Veterinary Client Service Representative
Hickory, NC
Full-time
Onsite
New Grad, Entry LevelInnovetive Petcare is seeking a Customer Service Representative to join their rapidly growing specialty and emergency practice. The role involves providing exceptional customer service, handling patient complaints, and ensuring client satisfaction in a fast-paced environment.
Health CareHospitalPetVeterinary
Responsibilities
Greet all patients in a professional and polite manner
Fulfill customer needs to ensure satisfaction
Answer phone calls promptly & takes messages
Resolve patient complaints via phone and email
Verify customer account information
Multitask within a fast pace environment
Provide exceptional customer service
Qualification
Required
High school Diploma or GED required
Previous experience in the veterinary field required
Must be available to work rotating shifts
Ability to sit, stand and walk for various amounts time
Must maintain professionalism in high stress situations
Excellent verbal, written and oral communication
Ability to lift 50lbs
Benefits
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Flexible schedules
401K with company match
Training and Career development
Paid Time Off and Paid Holidays
Company
Innovetive Petcare
Innovetive Petcare owns and operates veterinary hospitals across the country.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Debt
2022-02-03Debt Financing
2022-01-18Private Equity
2020-12-17Debt Financing
Leadership Team
Andrea Sharma
Chief Financial Officer
Paul Covill
Executive Vice President
Recent News
Company data provided by crunchbase