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Inizio Engage · 2 days ago

Field Service Representative

Phoenix, AZ

Full-time

Onsite

Entry Level

2+ years exp

Inizio Engage is building a nationwide team of Field Service Representatives dedicated to providing services in the healthcare and pharmaceutical industries. The role involves supporting brand initiatives, engaging healthcare professionals, and maintaining an expert understanding of the product and market dynamics to enhance customer interactions.

CommercialHealth CareHospital

Responsibilities

Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition with healthcare settings

HCP engagement will involve probing, answering questions where physician is currently sending scripts and why potential benefits of a new approach where to find supply

Maintain an expert understanding of the Product, access landscape, patient education, consumer education, and factors influencing the market environment. Understand and use only approved promotional materials to support marketing message

Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers

Implement the strategic call plan to exceed goals for assigned geographies

Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office

Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts

Ensure that provider understands the benefits of utilizing the specialty pharmacy networking at the local level to support patient access to care

Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary

Customize the delivery of sales messages to align with known customer needs

Share information on approved support resources

Complete all call reporting responsibilities following current procedures (based on scope of SOW)

Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to maintain supplies, equipment, and records

Prepare for and participate in all required field meetings and training classes at local or remote locations

Complete all required Compliance training within timelines set by client

Qualification

Pharmaceutical Sales ExperienceMedical/Medical Device SalesCustomer ServiceAccount ManagementBachelor’s DegreeEntrepreneurial ExperienceHealthcare/Scientific RolesTeaching ExperienceMilitary Experience

Required

Minimum 2 years of relevant experience such as: Pharmaceutical Sales Experience, Medical/Medical Device Sales Experience, Professional Sales or Promotional Activity, Small Business Owner or other Entrepreneurial experience, Marketing, Customer Service or Account Management, Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT), Educator (e.g., Teacher, Principal), Full Time Military experience

Must live within 25 miles of the border of the territory

Willingness to travel

Valid US driver's license and a driving record in compliance with company standards

Preferred

Bachelor's Degree preferred

Benefits

Competitive compensation

Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions

Employee discounts & exclusive promotions

Recognition programs, contests, and company-wide awards

Exceptional, collaborative culture

Best Places to Work in BioPharma (2022, 2023, & 2025)

Certified Great Place to Work (2022, 2023, 2024 & 2025)