Author Health · 2 months ago
Patient Engagement Specialist - Central Team (Remote)
United States
Full-time
Remote
Entry, Mid Level
$20/hr - $20/hr
2+ years expAuthor Health is revolutionizing mental health care delivery, focusing on compassionate, high-quality care for individuals with serious mental illness and substance use disorders. The Patient Engagement Specialist will connect patients with essential health and social services, conduct outreach, and help them access necessary care through effective communication and relationship-building.
Health CareMedicalPsychology
Responsibilities
Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment
Qualification
Required
2+ years of experience in customer service/sales, with cold outreach experience preferred
2+ years of experience in healthcare outreach, community engagement, or related fields
Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
Experience in healthcare, social services, or mental health services, with an understanding of seniors' needs and challenges
Proficiency in critical thinking, time management, and multitasking
Able to work independently and able to meet weekly outreach goal successfully
Basic proficiency in G-Suite, and video conferencing platforms
Excitement for working in an innovative, fast-paced startup environment
Adherence to HIPAA regulations and confidentiality
Strong tech proficiency and comfort using technology in daily work
Benefits
Retirement savings plan (401k) Plan with up to 3.5% company match
Low cost comprehensive benefits package for employee and dependents (Medical/ Dental / Vision / STD / Life Insurance)
Generous paid vacation and sick leave
9 paid holidays throughout the year with (2) additional flex holidays, 11 in total!
Performance-based bonuses
Company
Author Health
Author Health provides care and treatment for Medicare Advantage recipients with substance use disorders and serious mental illness.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$115MKey Investors
General Atlantic
2023-06-28Series A· $115M
Leadership Team
Katherine Hobbs, MD MPH
Chief Executive Officer
Recent News
Behavioral Health Business
2025-09-17
2025-07-15
Company data provided by crunchbase