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Ninth Circuit Court of Florida · 3 weeks ago

Manager of Systems and Technology

Kissimmee, FL

Contract

Onsite

Mid, Senior Level

5+ years exp

The Ninth Judicial Circuit Court is a progressive trial court in Central Florida where employees make a difference. The Manager of Systems and Technology provides strategic and operational oversight for the court’s enterprise systems, ensuring that technology services are reliable, secure, and aligned with the operational needs of judges and court staff.

GovernmentLegalSocial

Responsibilities

Provide leadership and operational oversight for the court’s help desk, systems administration, and application development functions at the Osceola County Courthouse

Manage and continuously improve end-user support services, ensuring timely resolution of incidents, effective problem management, and high customer satisfaction

Oversee the administration of server infrastructure, including virtual and physical servers, Active Directory, enterprise storage, backup, and disaster recovery systems

Lead the planning, development, deployment, and maintenance of internally developed applications and integrations that support judicial and administrative operations

Establish and enforce cybersecurity best practices and controls in alignment with state and judicial standards (e.g., NIST CSF, CIS Controls)

Coordinate system upgrades, patches, and enhancements across infrastructure, applications, and user environments with minimal operational disruption

Supervise, mentor, and evaluate technical staff across multiple functional areas, fostering professional growth and accountability

Implement and support ITIL-based service management practices, including incident, problem, change, and configuration management

Collaborate closely with network, audio-visual, application support, and business stakeholders to align technology solutions with court needs

Manage vendor relationships, software licensing, maintenance agreements, and support contracts

Develop and maintain technical documentation, system diagrams, service procedures, and project plans

Participate in strategic planning, budgeting, and lifecycle management for systems and applications

Qualification

Systems administrationCybersecurity fundamentalsApplication developmentService desk operationsWindows ServerActive DirectoryVirtualization platformsMicrosoft SQL ServerMicrosoft 365ITIL practicesStrategic planningVendor managementLeadershipTechnical documentation

Required

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum five (5) years of progressively responsible IT experience, including systems administration, user support, or application development

Minimum two (2) years of experience in a management or supervisory role

Demonstrated experience managing help desk operations and enterprise systems

Experience overseeing or coordinating software development, system integrations, or application lifecycle management

Working knowledge of cybersecurity principles and secure systems design

Strong proficiency in Windows Server, Active Directory, Group Policy, and PowerShell

Experience with virtualization platforms such as VMware or Hyper-V

Familiarity with Microsoft SQL Server administration and application data dependencies

Knowledge of Microsoft 365 and hybrid cloud environments

Experience using mobile device management platforms

Manage and support digital signage platforms used across the court facility, including system reliability, vendor coordination, and alignment with operational and public communication needs

Experience with endpoint management, patching, and software deployment tools

Understanding of application development concepts, change control, and release management

Familiarity with ITIL practices and structured service management processes