Specialty1 Partners ยท 4 weeks ago
Lead Patient Care Coordinator
Walnut Creek, California, United States
Full-time
Onsite
Mid, Senior Level
$32/hr - $35/hr
3+ years expJoanne Jensen D.D.S., Inc. AKA Endo Artistry is seeking a Lead Patient Care Coordinator to join their busy specialty practice. The role involves managing patient interactions and guiding the administrative team to ensure smooth operations and exceptional patient experiences.
MedicalMedical DeviceTraining
Responsibilities
Oversee daily front office operations, including patient check-in/check-out, scheduling, and communications
Support, mentor, and train front office staff, delegating tasks and ensuring consistency in service
Monitor schedule flow to maximize provider availability and minimize patient wait times
Ensure accurate entry of patient information, insurance verification, and consent forms
Serve as the go-to resource for escalated patient concerns, addressing them with empathy and professionalism
Collaborate with clinical and leadership teams to align patient coordination with practice goals
Maintain a welcoming and organized reception area while upholding front office procedures and service standards
Other responsibilities as needed
Qualification
Required
3+ years proven experience in a supervisory role with a leadership mindset
Must have dental knowledge/experience
Demonstrated ability to lead or mentor team members in a fast-paced environment
Strong communication, organizational, and multitasking skills
Proficiency with dental practice management software and scheduling systems
Knowledge of insurance verification and patient financial processes preferred
Commitment to excellent patient service and a supportive team environment
High school diploma or equivalent
Preferred
Knowledge of insurance verification and patient financial processes
Benefits
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
Company
Specialty1 Partners
Specialty1 Partners provides training, marketing, cutting-edge equipment, resources, and shared back office support for endodontists.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daryl Dudum
Co-Chief Executive Officer
Matthew Haddad
Co-CEO and Founder
Recent News
2023-12-23
The Business Journals
2023-12-23
Company data provided by crunchbase