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Computer World Services Corp. (CWS) · 2 weeks ago

Incident Support Manager

Ashburn, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Computer World Services Corp. (CWS) seeks an Incident Support Manager to direct incident management operations for the U.S. Customs and Border Protection’s Network Operations Center contract. The role involves leading incident management efforts, coordinating response teams during outages, and ensuring proper documentation and reporting.

ComputerInformation TechnologySoftwareVirtual Reality

Senior Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead incident management and restoration efforts

Coordinate response teams during major outages or critical events

Ensure proper documentation, root cause tracking, and reporting

Liaise with CBP Incident Managers and senior leadership

Drive continual service improvement through process evaluation

Qualification

ITIL v3Certified Incident ManagerCCNACCNP10+ years IT operationsBachelor’s in ITDHS network operationsCBP network operations

Required

Bachelor's in IT or related field

10+ years in IT operations or network incident management

ITIL v3 and Certified Incident Manager (CIM) certifications

Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP