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Tenant Inc. · 1 day ago

Customer Success Specialist

United States

Full-time

Remote

Entry Level

$70K/yr - $80K/yr

1+ years exp

Tenant, Inc. is modernizing the self-storage industry through technology and customer-first solutions. The Customer Success Specialist plays a key role in supporting customer adoption, satisfaction, and retention while collaborating with various teams to ensure customers receive value from the Tenant platform.

Digital MarketingE-CommerceSoftware

Hiring Manager

Shreshtha Desai

Responsibilities

Manage revenue retention, engagement plans and flag at-risk in assigned customer base

Support a portfolio of customers by serving as a day-to-day success contact

Monitor customer engagement, usage, and health indicators to identify potential risks or opportunities

Participate in customer check-ins, QBR preparation, and follow-ups under the guidance of senior team members

Support renewal and expansion efforts by reinforcing product value and customer outcomes

Assist with onboarding activities to help customers successfully launch and adopt the Tenant platform

Guide customers through product features, workflows, and best practices

Help maintain and update customer success playbooks, templates, and enablement materials

Develop deep familiarity with Tenant’s products and act as a trusted product resource for customers

Partner with Sales, Support, Product, and Engineering teams to address customer needs and feedback

Escalate customer issues appropriately and help track resolutions

Assist with customer communications related to product updates or service notifications when needed

Maintain accurate customer records, tasks, and workflows in Monday.com and other tools

Track customer health, adoption metrics, and engagement trends

Learn how to interpret customer data and translate insights into action

Support continuous improvement of Customer Success processes and documentation

Assist with support overflow or customer inquiries during peak periods

Build strong working relationships across a collaborative, mostly remote team

Demonstrate a customer-first mindset, accountability, and eagerness to learn

Participate in team meetings, training sessions, and professional development opportunities

Contribute positively to a culture of growth, feedback, and shared success

Qualification

Customer SuccessSaaS experienceData analysisCommunication skillsOrganizational skillsZendeskMonday.comCRM systemsProactive attitude

Required

1–3 years of experience in a customer-facing role (Customer Success, Support, Account Management, Sales, or similar), preferably in a SaaS environment

Strong interest in Customer Success, customer experience, and technology

Excellent communication skills—written, verbal, and interpersonal

Highly organized with the ability to manage multiple tasks and priorities

Comfortable working with data and learning how to use metrics to guide decisions

Curious, proactive, and motivated to grow into a more senior Customer Success role over time