West Virginia University Foundation · 1 month ago
Associate Athletics Director, Annual Giving and Ticket Operations
Morgantown, WV
Full-time
Onsite
Mid, Senior Level
4+ years expWest Virginia University Foundation is responsible for managing and coordinating development activities for the Department of Intercollegiate Athletics. The role focuses on overseeing annual giving and ticket operations while ensuring effective collaboration with various stakeholders to maximize revenues and support for the athletic program.
Career PlanningEducationNon ProfitSocial
Responsibilities
Manage and coordinate the annual giving, ticket priority, and premium seating program for the Department of Intercollegiate Athletics by developing plans and programs to maximize revenues
Coordinate, in conjunction with the Mountaineer Ticket Office, the ticket priority program for football, men's basketball, postseason events and other athletic events, as assigned
Coordinate solicitations for annual giving and premium seating
Manage assigned staff to reach targeted goals and track and report on progress to complete specific goals and projects
Develop and implement an annual action plan to fulfill all quantifiable work performance goals for annual giving
Oversee data integrity, tracking process and donor information in Paciolan for all annual donations, donor levels, priority points, donor statements, pledges and renewals
Maintain a comprehensive working knowledge of the WVU intercollegiate athletic program assuring effective representation of all aspects of the program and needs for private support
Develop and execute plans for volunteers to assist the athletic development program, including organizing and conducting prospect rating sessions, in conjunction with appropriate WVU Foundation staff, recruiting and training of volunteer leaders, student workers, and conduct other cultivation activities and programs as needed
Initiate and facilitate collegial and cooperative relationships and open communications with other WVU Foundation and University personnel in advancing the mission, philosophy, and objectives of the Department of Intercollegiate Athletics
Develop specific working knowledge of relevant Department of Intercollegiate Athletics and WVU Foundation computer systems necessary in completion of day-to-day business. As directed and needed, create or assemble documents or reports for either internal or external uses in advancing or evaluating Athletic development
Coordinate all development efforts with the WVU Foundation and comply with all WVU Foundation reporting and accountability standards
Provides administrative direction and support to Mountaineer Ticket Office and Athletics Gameday Parking staff while serving as primary liaison to Athletics Marketing, Learfield Amplify, Paciolan, the WVU Football program, and external stakeholders. Manage assigned staff to reach targeted goals; and track and report on progress to complete specific goals and projects. Communicate effectively, plan logically, and maintain accurate records. Responsible for budget oversight of Mountaineer Ticket Office and Athletics Gameday Parking
Responsible for maximizing all aspects of the available functionality of the Paciolan ticketing system for the Mountaineer Ticket Office
Implement marketing plans as it relates to athletic ticket sales, including assisting in the development of plans to stimulate ticket sales. Work with Senior Associate Athletics Director/Marketing and Assistant Athletics Director/Marketing to develop comprehensive and effective ticket sales operation via direct sales, mail orders, customer service, phone sales, and promotions. Develop and implement pricing, sales, and distribution strategies in an effort to maximize revenue
Administer the resolution of all customer-related problems concerning tickets and parking passes. Serve as the primary contact between the Department of Intercollegiate Athletics and its donors/fans. Duties include identification, communication, follow-up and servicing customer concerns. Must have ability to plan logically, communicate with customers in a positive manner and convey oral and written instructions and policy
Coordinate with the appropriate parties regarding the sale and distribution of tickets to events held at other institutions and facilities, i.e. away games and postseason events. Duties include allocation of tickets, develop ticket settlement reports and assist with related audits. Must have ability to maintain accurate records and interact with other ticket managers. Coordinate the distribution of tickets via NCAA guidelines to student-athletes and prospective student-athletes. Must have ability to maintain thorough and accurate records, interact with other ticket managers and have a working knowledge of current NCAA policies
Maintain knowledge of and comply with all rules, regulations, policies and guidelines of WVU Foundation Inc., West Virginia University, the Big 12 Conference and the NCAA. Must adhere to NCAA Bylaw 11.1 - Conduct of Athletic Personnel
Represent the WVU Foundation, the University, and Intercollegiate Athletics with the highest professional level of integrity, strength of character, and ethics
Manage sensitive and confidential information related to donors, ticket holders, student athletes, coaches and staff utilizing discretion and correct decisions
Faithfully and diligently execute related duties of the Department of Intercollegiate Athletics, as requested or assigned by the Senior Associate Athletics Director/Executive Director of the Mountaineer Athletic Club
Qualification
Required
Bachelor's degree is required
Minimum of 4 years of progressive athletics annual giving and ticket operation experience
Must have knowledge and understanding of NCAA rules and regulations
Preferred
A Master's degree is preferred. Relevant experience may be substituted for a Master's degree
Experience with intercollegiate athletics, particularly Division I experience, preferred
Direct experience working with annual giving programs and donors preferred
Company
West Virginia University Foundation
West Virginia University Foundation is a nonprofit organization that focuses on education, fundraising, scholarships and charitable support.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica Burns
Board Administrator/Executive to CEO
Rick Kraich
Vice President, Investments & CIO
Recent News
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