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OncoHealth · 4 weeks ago

Mail Clerk Customer Service Representative (CSR)

Atlanta, GA

Full-time

Hybrid

Entry Level

2+ years exp

OncoHealth is a leading digital health company dedicated to helping health plans, employers, providers, and patients navigate the complexities of cancer through technology enabled services. The Mail Clerk Customer Service Representative (CSR) will manage the in-house mailing process and provide customer service support, including handling calls and requests, ensuring customer satisfaction, and maintaining accurate documentation.

AppsHealth CareInformation TechnologyMedicalOncology

Growth Opportunities

Responsibilities

Flexible to work rotational shifts inside our office hours from 8:00 a.m. – 8:00 p.m. EST to cover the operational needs of the company. Shifts can range anywhere between Monday – Friday 8:00 am to 8:00 pm EST and Saturdays 8:30 am - 5:00 pm EST (Office hours may change/extend upon operational needs)

In House Mailing Process

Prepare and mail letters on weekends when assigned

Courier mail to post office/UPS on daily runs to drop off mail

Manage daily Turnaround reports to ensure timeliness on all cases with mailing

Manage inbound calls and requests

Collect and transfer non-clinical data into internal data management system

Acquire structured clinical data to place into internal data management system

Respond to customer queries timely and accurately

Ensure customer satisfaction and provide professional customer support

Triage, Resolve and/or Route requests using various systems as needed

Accurately document and update requests

Provide product support as assigned

Respond promptly in inquiries and assist with resolution

Perform on-going case audits by payer

Work across the organization with stakeholders, subject matter experts and trainers to develop documentation and support new and existing products, features, and services

Respond to customer and team member inquiries in an efficient and effective manner

Qualification

Customer service skillsHealthcare operations experienceDocument management systemsMS Office SuiteMulti-tasking skillsOrganizational skillsTime management skillsProblem solving skillsInterpersonal skillsActive listening skills

Required

A minimum of 2 years of administrative experience and/or customer service or relevant educational attainment required

Skilled in the implementation of systems for program effectiveness and productivity required

Must possess exceptional organizational and time management skills

MS Office Suite proficient

Reliable personal transportation

Flexible to work rotational shifts inside our office hours from 8:00 a.m. – 8:00 p.m. EST to cover the operational needs of the company