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Faro · 3 weeks ago

Associate Manager, Customer Strategy

United States

Full-time

Remote

Mid Level

$115K/yr - $140K/yr

4+ years exp

Faro is a mission-driven company that aims to improve lives by helping life sciences companies design optimal clinical trials through their AI-powered software platform. The Associate Manager, Customer Strategy will support high-impact projects for pharmaceutical and biotech companies, aiding in trial design modernization and enhancing internal processes.

Health CareSoftware

Responsibilities

Support day-to-day execution of customer projects and programs

Track timelines, coordinate project milestones, and maintain documentation and meeting records

Ensure high-quality deliverables and consistent communication with internal and external stakeholders

Assist in identifying and refining customer objectives, success metrics, and adoption pathways

Contribute to presentations, workshop materials, and value realization documentation

Participate in customer meetings and help translate inputs into actionable next steps

Work closely with Sales, Product, and Customer Experience teams to ensure seamless customer delivery

Provide input to internal teams based on customer needs, use cases, and feedback

Help build internal tools, templates, and best practices to support scaled delivery and repeatability

Contribute to internal knowledge sharing and playbook development

Qualification

Management consultingCustomer successProject deliveryPharmaceutical R&DClinical developmentCross-functional collaborationHighly organizedChange managementSaaS platformsTrial design toolsAI in clinical developmentCommunicationGrowth mindset