BILL · 4 weeks ago
Senior Manager, Virtual Card Operations
San Jose, California, United States
Full-time
Onsite
Mid, Senior Level
4+ years expBILL is a leader in financial automation software for small and midsize businesses. They are seeking a Senior Manager for Virtual Card Operations to lead the Payment Delivery team, ensuring efficient processing of virtual card payments and driving operational excellence through continuous improvement and effective team leadership.
AppsBillingFinancial ServicesFinTechSaaS
Responsibilities
Serve as the primary Subject Matter Expert (SME) in virtual card payments to define strategies and plans that deliver value against company objectives
Lead and coordinate a high-performing team to deliver on complex projects that meet and exceed defined North Star KPIs
Design best-practice workflows and operational flows that create efficiency, remove obstacles, and enable the business to scale
Identify and execute opportunities for payments process improvement, driving operational excellence through the development of new approaches and tools
Research and investigate payment delivery and customer experience issues with tenacity for uncovering root causes to drive business transformation
Define, analyze, and present success metrics at all stages of the product lifecycle to provide the business with actionable insights and quantified results
Persuade cross-functional teams—including Engineering, UX, Legal, Finance, and Compliance—to align on and execute strategic initiatives
Manage through organizational change by creating and executing communication plans that advocate for improved processes to all stakeholder audiences, including executive leadership
Utilize excellent organizational and time management skills to prioritize and balance multiple tasks simultaneously in a fast-paced environment
Qualification
Required
Bachelor's Degree or the equivalent combination of four years of education, training, or work-related experience
Preferred
Subject matter expertise in virtual card payments
Experience managing high performing teams while delivering outcomes that exceed expectations
Experience managing through change
A history of delivering results, including meeting & exceeding north star KPIs
Experience designing best practice workflows that create operational efficiency and enable teams for success and scale
Excellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneously in a fast paced, cross-functional environment
Passion for research and investigation of payment delivery and customer experience issues with a tenacity for uncovering the root cause of any issue, and using that information to drive operational improvements
Experience persuading and partnering with cross functional teams
Excellent communication skills with the ability to cater communication to the appropriate level and partner
Experience thoroughly documenting best practices in knowledge management system(s)
Experience with Google Suite
Benefits
100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more
Company
BILL
BILL is a developer of financial automation software for small and midsize businesses (SMBs).
1001-5000 employees
H1B Sponsorship
BILL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (92)
2022 (137)
2021 (78)
2020 (56)
Funding
Current Stage
Public CompanyTotal Funding
$1.48BKey Investors
Barington Capital GroupStarboard ValueFranklin Templeton
2025-12-04Post Ipo Equity
2025-09-04Post Ipo Equity
2024-12-04Post Ipo Debt· $1.2B
Leadership Team
René Lacerte
CEO & Founder
Ken Moss
Chief Technology Officer
Recent News
dcm.com
2025-12-31
globalventuring.com
2025-12-11
Company data provided by crunchbase