Gallagher · 3 hours ago
Bi-lingual Customer Service Representative
Riverside, MO
Full-time
Hybrid
New Grad, Entry LevelGallagher is a global company dedicated to protecting what matters most. They are seeking a bilingual Customer Service Representative to manage customer interactions and promote growth through effective communication and order management.
Information TechnologyManufacturingSecurity
Hiring Manager
Katie McKee
Responsibilities
Maintain updated and accurate contact records within the Gallagher (SAP) Customer Relationship Management software. This includes Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Answer customer questions about products, prices, availability, product uses, and credit terms
Estimate or quote prices, credit or contract terms, warranties, and delivery dates
Attend and be an active participant in team meetings
Work alongside other functional areas of the organization and external partners to achieve smooth flows of both information and material
Maintain a professional demeanor and an aggressive, creative, and entrepreneurial spirit
Support the goals and objectives of the Gallagher’s Senior Management Team
Other duties as assigned
Qualification
Required
Inside Sales, customer service or call center background
Bilingual skills with fluency in English and Spanish
Ambitious with winning attitude to inspire themselves and others
Engages and actively listens to others with empathy and patience
Maintains a positive and professional attitude while focusing on opportunities to move the team and business forward
A team player that will focus on bringing new ideas to the table and implement process improvements
Microsoft Suite and SAP experience
Strong communication and customer service skills
Ability to work unsupervised
Strong time management skills
Mathematical skills
Organization and planning skills
Strong attention to detail
Strong problem-solving skills
Ability to sit for long periods of time
Benefits
Comprehensive US benefits package: Medical (with pre-tax savings plans), Dental, Vision, Life, Accident & Disability Insurance, Voluntary Life & Critical Illness Insurance, Identity Theft Plan, 401K, Employee Assistance & Wellness Programs.
Generous PTO and holidays
A supportive, team-focused work environment
Professional development and career progression opportunities
Competitive salary and benefits package
Company
Gallagher
Gallagher is a global leader in the innovation, manufacture and marketing of technology solutions.
Founded in 1938
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.27MKey Investors
Callaghan Innovation
2024-07-01Grant· $0.05M
2023-08-25Grant· $0.06M
2022-09-08Grant· $0.03M
Leadership Team
Katie McKee
People Business Partner - North America
Recent News
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