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Hanger, Inc. · 1 day ago

Customer Service Representative II

Alpharetta, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hanger, Inc. is the world's premier provider of orthotic and prosthetic services and products. They are seeking a Customer Service Representative II to process orders, fulfill customer needs, and ensure customer satisfaction while adhering to regulatory requirements.

Health CareHospitalMedical Device

H1B Sponsor Likely

Responsibilities

Will follow and enforce ACP Confidentiality, HIPAA, SOX, and all Quality Regulatory requirements that may apply within their daily activities, as defined by company policy/procedures

Answer technical questions for customers, dealers, and staff calls into Customer Service

Administers complaints database for “Issues”, “Complaints”, and “Incidents”

Keep accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the compliance database

Obtain and examine all relevant information provided by the customer to assess validity of complaint, determine possible causes, trouble-shoot, and facilitate the appropriate solution

Accurately enter all supply, swaps, and replacements orders in AGW and/or MAS as needed dependent on process

Incidents – Acquire, provide information to facilitate MDR procedures

Assist field staff with questions and calibration issues as needed

Manage all Outlook mailboxes, and Fax drive

Ensure appropriate data management of all customer orders within network database

Responsible for customer follow-ups to promote positive customer relations with all customers, dealers, and staff

Will originate phone calls to current customers to assure the best customer support, and provide information about products and services, to facilitate marketing initiatives

Maintain relationships with new and existing customers and provides information to maximize sales volume

Provide communication to other departments as needed for all issues and/or complaints

Document all outbound telephone survey and sales results, when applicable

May schedule customer dates for installation and training for new and existing customers. This will be coordinated with the Operations Department and the local CPM

Qualification

Customer service skillsTechnical supportMicrosoft OfficeDesktop operating systemsElectro-mechanical experienceCall center experienceCommunication skillsDetail orientedAdaptabilityCreative problem solving

Required

A minimum of 2 years of related experience

High School diploma or equivalent

Preferred

Experience with desktop operating systems including Windows 2000, XP and 7 environments

Knowledge of basic computer hardware

Experience with supporting various software applications and providing technical support for upgrades and enhancements

Type minimum of 40 words per minute with minimal errors

Excellent communication and cognitive skills, verbal and written

Microsoft Office skills to include Excel, Word, Visio, PowerPoint

Ability to effectively communicate technical information over the phone

One or more years' experience in electro-mechanical/electronics fields

Experience in a call center environment

Experience with Windows 8 operating system

Able to configure, install and support desktop hardware and software

Experience with video networking, application trouble shooting

Experience with Log Me In

AA/AS degree in electronics or equivalent preferred

Knowledge of ACP's products and services

One or more years inbound/outbound telemarketing experience

Benefits

8 Paid National Holidays & 4 additional Floating Holidays

PTO that includes Vacation and Sick time

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave for New Parents

Flexible Work Schedules and Part-time Opportunities

Generous Employee Referral Bonus Program

Mentorship Programs- Mentor and Mentee

Student Loan Repayment Assistance by Location

Relocation Assistance

Regional & National traveling CPO/CO/CP opportunities

Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Company

Hanger, Inc.

Glassdoor3.5

Headquartered in Austin, Texas, Hanger, Inc. is a leading provider of orthotic and prosthetic (O&P) patient care services and products.

Founded in 1861

Austin, Texas, USA

5001-10000 employees

https://corporate.hanger.com/

H1B Sponsorship

Hanger, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (1)