Hiscox · 1 week ago
Billing and Payment Director
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$135K/yr - $175K/yr
10+ years expHiscox is an international specialist insurer focused on unique and interesting insurance products. They are seeking a Billing and Payment Director to lead the strategy and operational excellence of billing and payment processes, driving innovation and customer-centricity across all products and channels.
ConsultingFinancial ServicesInsurance
Responsibilities
Develop and execute a forward-looking billing and payments strategy aligned with Hiscox US growth objectives, regulatory requirements, and customer expectations
Lead transformation initiatives to modernize billing and payment platforms, leveraging automation, digital tools, and best practices to drive efficiency, accuracy, and customer satisfaction
Design, implement, and continuously improve end-to-end billing, invoicing, collections, and payment processes for all products and channels
Champion a customer-first approach, ensuring billing and payment touchpoints are clear, transparent, and frictionless
Partner with Operations, Finance, Technology, Underwriting, and Customer Service to optimize processes, resolve issues, and deliver seamless experiences
Ensure all billing and payment operations adhere to regulatory, audit, and internal control standards; proactively manage operational risk and compliance
Establish robust reporting, analytics, and dashboards to monitor billing performance, identify trends, and drive data-driven decision-making
Build, mentor, and inspire a high-performing billing and payments team, fostering a culture of accountability, innovation, and continuous improvement
Lead change initiatives, ensuring effective communication, training, and adoption of new processes and technologies across the organization
Align on process optimization, automation, and operational readiness for new billing initiatives
Partner on cash flow, collections, reconciliation, and financial reporting
Co-lead billing platform enhancements, integrations, and automation projects
Ensure billing processes support product design, risk appetite, and policy administration
Collaborate to resolve billing inquiries, disputes, and deliver a seamless customer journey
Ensure all billing and payment activities meet regulatory and internal standards
Qualification
Required
Bachelor's degree in Business, Finance, Accounting, or related field; advanced degree preferred
10+ years in billing, payments, or revenue operations, with at least 5+ years in insurance or financial services
Proven experience leading transformation and modernization of billing and payment functions
Strong leadership, change management, and stakeholder engagement skills
Deep expertise in billing, payments, and collections platforms (e.g., Guidewire, Duck Creek, SAP, Oracle, or equivalent)
Strong knowledge of digital payment solutions, automation/RPA, and customer self-service tools
Proficiency with data analytics, reporting, and dashboarding tools (SQL, Power BI, Tableau)
Experience with ERP, CRM, and policy administration system integrations
Familiarity with regulatory requirements for billing and payments in insurance/financial services
Preferred
Experience with large-scale billing platform implementations or migrations
Expertise in process automation, digital transformation, and customer experience design
Hands-on knowledge of insurance policy administration and financial systems
Skilled in SQL, Power BI, Tableau, or similar tools for reporting and analytics
Familiarity with Agile project delivery and change management best practices
Ability to lead cross-functional teams and influence stakeholders at all levels
Benefits
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
Company
Hiscox
Hiscox is an insurer, offering property and casualty insurance aimed at companies and high-net-worth individuals.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-12-12IPO
Leadership Team
Chris Loake
Group Chief Information Officer
Recent News
2025-08-29
Company data provided by crunchbase