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Sega of America, Inc. · 2 weeks ago

AI Business Solutions Engineer

Irvine, CA

Full-time

Hybrid

Entry, Mid Level

$110K/yr - $145K/yr

2+ years exp

SEGA of America, Inc. is a rapidly expanding video games publisher and developer, and they are seeking a detail-oriented and technically skilled AI Business Solutions Engineer to join their Technology Services team. This role will focus on designing, deploying, and maintaining advanced AI solutions to drive innovation and efficiency across the organization.

PC GamesPublishingVideoVideo Games

H1B Sponsor Likely

Responsibilities

Collaborate with department stakeholders to gain a comprehensive understanding of existing workflows, processes, and challenges

Conduct interviews, workshops, and surveys to identify inefficiencies, bottlenecks, and areas with automation potential

Analyze departmental workflows to determine how AI and automation solutions can be integrated to create efficiencies and reduce manual workload

Develop process maps and flowcharts to visually represent the current state of workflows and proposed AI-enabled future states

Assist in configuring and deploying AI agents to automate workflows, perform knowledge retrieval, and decision support

Support the setup and testing of RAG pipelines to surface relevant department-specific data, improving speed and accuracy of information retrieval

Under the guidance of management, integrate agents with internal data sources while maintaining compliance with data security standards

Identify opportunities for automation and process improvement across departments utilizing scripting, AI, or other dev ops engineering tools

Lead proof-of-concept projects exploring emerging AI technologies relevant to game development, publishing, and player engagement

Maintain a repository of reusable AI workflows and prompt templates

Assist the broader organization with AI governance including policies, standards, and guidelines

Collaborate with the DevOps Cloud AI Engineer to design, develop, test, and deploy scalable LLM solutions within Azure and O365 ecosystems

Assist in managing and optimizing SEGA’s self-hosted AI infrastructure, including integration of multiple LLM backends (ChatGPT, Gemini, Claude, etc.)

Assist in implementing and maintaining secure API connections to ensure smooth integration across platforms

Assist in tuning models for specific business contexts, including corporate use cases, localization, QA, marketing and others

Monitor, debug, and optimize AI agent performance for speed, accuracy, and reliability

Implement proactive health checks and performance analytics for deployed AI solutions

Conduct workshops with departments to craft effective prompts and strategies for our internal AI models

Partner with stakeholders to identify high-impact AI use cases and embed AI into creative and operational pipelines

Provide clear, approachable documentation, training materials, and best practices

Act as a liaison between technical teams and non-technical users, ensuring accessibility of AI solutions

Conduct internal AI usage surveys to identify knowledge gaps, novel use cases, and hinderances to AI adoption

Other duties as assigned

Qualification

AI solutions deploymentCloud infrastructure managementAI agent developmentContainerization DockerContainerization KubernetesCloud-based deployments (Azure)Problem-solving skillsGaming industry experienceAI frameworks familiarityPrompt tuning experienceDevOps knowledgeSemantic search experienceCommunicationFast-paced environment adaptability

Required

Bachelor's degree in Computer Science, Artificial Intelligence, Software Engineering, or related field—or equivalent experience

2-3+ years of professional experience in a technology support or engineering role

Proficiency in self-hosting AI models, building AI agents, and RAG

Experience with containerization (Docker, Kubernetes) and cloud-based deployments (Azure preferred)

Strong problem-solving skills with the ability to diagnose and resolve complex technical challenges

Excellent communication skills for engaging stakeholders at all technical levels

Comfort working in a fast-paced, creative environment with shifting priorities

Preferred

Experience in the gaming industry or with gaming-related AI applications (e.g., translation, playtesting, QA automation)

Familiarity with AI frameworks like TensorFlow or PyTorch

Experience with prompt tuning, instruction-following fine-tuning, or LLM evaluation

Knowledge of DevOps and CI/CD pipelines

Hands-on experience with semantic search, embeddings, and vector databases

Demonstrated passion for experimenting with AI technologies beyond work requirements

Company

Sega of America, Inc.

SEGA of America, Inc.

Founded in 1960

Irvine, California, USA

201-500 employees

http://www.sega.com

H1B Sponsorship

Sega of America, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2023 (3)

2022 (1)