Acuity International · 1 month ago
Program Manager (Notional)
Cape Canaveral, FL
Full-time
Onsite
Mid, Senior Level
3+ years expAcuity International aims to empower clients through a broad range of services and has career opportunities globally. The Program Manager is responsible for overseeing the cost-effective delivery of high-quality services, managing contract performance, and ensuring customer satisfaction while leading a team and interfacing with clients.
Information Services
Responsibilities
Oversees and supports all contract operations – with emphasis on the quality and cost-effectiveness of the examination process in total
Oversees the billing process to ensure thorough, accurate, and timely processing
Understands and manages assigned program budgets and expenditures within their control
Interfaces with Client officials and other stakeholders on a consistent basis to set performance expectations, monitor program performance, and ensure customer satisfaction
Participates in successful contract start-up throughout all phases of the implementation
Ensures delivery of customer service (internal and external)
Ultimately responsible for meeting all contractual obligations
Escalates potential Client deliverable issues to leadership
Selects, directs, evaluates, and develops department staff
Ensures proper training of contract specific requirements for CHS employees and subcontractors
Oversees development, implementation, and updating of departmental procedures and organizational Standard Operating Procedures (SOPs)
Ensures compliance with contract provisions and regulatory / statutory mandates
Identifies and pursues Business Development opportunities within the scope of their client relationship
Initiates and leads process improvement reviews on policies, objectives, and department operations on a regular basis
Prepares for and presents monthly program reviews to Executive Management
Ultimately responsible for issue resolution as it relates to contract performance and customer service
Responsible for the development, analysis, and delivery of reports, feedback, and recommendations by staff and self for management review as necessary
Provides Senior Management and the Client(s) with metrics to assess program performance
Partners with Shared Services to troubleshoot and improve Client service delivery
Leads team meetings on a regular basis to ensure open, two-way communication at all times
Responsible for the operations of the team and department on a daily basis
Develops and mentors team members from a careering perspective; ensuring annual appraisals are completed in a timely manner; goals and work plans are collaborative (where applicable) and consistently implemented and executed; performance issues are addressed and documented fairly and appropriately; consulting with Management and Shared Services as appropriate
Performs all interviews for open positions within their department
May lead or participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements
Supports marketing and sales objectives and efforts as requested
May be asked to travel (up to 25%) for Client meetings, presentations, etc
Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training, and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies “close calls” and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area
Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards
May serve on the OSHA VPP, Safety, and Wellness Committees
Qualification
Required
Active clinical license required (RN, LPN, NP, PA, or equivalent)
Three years progressive experience managing programs, projects, or operations within a clinical or healthcare environment
Excellent oral and written presentation/communication skills
Experience and demonstrated skills in staff management and development, project management, problem solving skills, and contract negotiation
Management experience must include responsibility and understanding of financials
Experience in successfully working with, and leading, integrated teams, and using current business management principles
Proficiency with computer, common office equipment, and MS Office products
Must be able to pass an Enter-On-Duty (EOD) Suitability Determination, which is based on a criminal history records check (including FBI fingerprint submission); credit check; and review of required standard forms (SF-85P-Questionnaire for Public Trust Positions)
Preferred
PMP Certification
Company
Acuity International
Acuity International is a leading provider of process and technology-based critical services to global government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Corbi
Chief Executive Officer
Joe Guiliano
Chief Financial Officer
Recent News
Washington Technology
2025-06-22
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