Aircall · 18 hours ago
Senior Infrastructure Engineer - San Francisco or Bellevue
San Francisco, CA
Full-time
Onsite
Senior Level
$180K/yr - $240K/yr
5+ years expAircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. As a Senior Infrastructure Engineer, you will be responsible for managing and operating AWS Cloud Infrastructure while collaborating with peers and business teams, ensuring high-quality and resilient production applications.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Deep hands-on knowledge of Cloud Infrastructure (AWS) across Compute (Containers & Serverless), Storage, Database and respective network and security concepts and a working knowledge of Infrastructure as Code solutions
Deep understanding of DevOps practices and tools across CI/CD, Observability, Automation within the context of delivering high quality, resilient production applications
Leads, with high-agency, the development of major, team-scoped, projects; drives initiatives from ideation to completion; takes responsibility for delivering outcomes
Proactively communicates within and outside the team and collaborates effectively cross-functionally; escalates and removes blockers. Participates in team activities as support rotations, TDD discussions, etc
Mentors and provides guidance to junior engineers
Has good product knowledge of Cloud Infrastructure; proactively fills the gaps and clarifies requirements and suggests improvements based on product knowledge and technical insights
Writes production-ready code, finding appropriate solutions for complex challenges; leads software design discussions; Participates in code-reviews and provides constructive feedback
Writes good-quality documentation in order to solicit and receive the best feedback on proposals
Ensures that the code delivered is fully tested, including edge cases, creating & maintaining excellent coverage through automated testing. Drives the performance and quality within their scope
Implements and maintains high-quality logging, monitoring, alerting, and instrumentation. Participates in troubleshooting & resolving incidents, leads the incident management process
Demonstrates a strong understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset
Promotes engineering best practices across team’s scope
Actively pursues improving engineering skills, including but not limited to problem solving, writing readable/testable/efficient code, mastering technology in our stack, and anticipating scaling issues
Be highly productive - have a reputation for getting things done quickly and efficiently
Requires very little oversight from team leads or managers
Be able to communicate well with all engineers regardless of seniority
Interviews prospective candidates and provides thoughtful evaluations and feedback
Qualification
Required
5+ years of experience operating AWS Infrastructure
Monitoring & Observability with Datadog
CI/CD: Gitlab, ArgoCD
IaC: Terraform, Cloudformation (SAM)
AWS datastores: RDS Aurora MySQL & PostgreSQL, DynamoDB, Neptune, S3, Redshift
Containerization: Docker and EKS & Service Mesh - Istio
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase