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Baird · 2 days ago

Client Assistant

Mequon, WI

Full-time

Onsite

Entry Level

2+ years exp

Baird is a financial services company that is seeking a Client Assistant to provide exceptional client service and operational support to Financial Advisors. The role involves coordinating client onboarding, managing communications, supporting account operations, and organizing client events to enhance the Private Wealth Management business.

Financial Services

Growth Opportunities

Hiring Manager

Stefanie Kivi

Responsibilities

Proactively review investment opportunities daily and notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. This may include funds available/money line, maturing securities, reorg items, and previous days’ activities

Answer inquiries from internal associates and business partners in a professional and pleasant manner

Seek ways to enhance internal operations for the branch that provide FA(s) business effectiveness and marketability

Maintain Client Relationship Management (CRM) system for Financial Advisor(s), leveraging the platform to manage client relationships through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models

Process daily check deposits

Maintain knowledge of compliance policies for internal associate inquiries

Plan, coordinate, and arrange for vendor luncheons; set up and maintain conference rooms, office supplies, and restocking

Sort, process, and route incoming and outgoing mail

Copy, fax, and file various materials as needed

Responsible for client onboarding coordination, including managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird, and establishing an ongoing communication/client service plan

Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients

Answer all incoming phone calls and handle as appropriate

May schedule client appointments and/or conference rooms for appointments

Understand and ensure business adherence with firm and financial industry regulatory policies

May organize and coordinate seminars and client events at the direction of Financial Advisor(s), including developing client lists, designing material and seminar/meeting content, coordinating PowerPoint presentations, and following through with client contact

May manage FA and Team’s social media presence (website, LinkedIn, X, etc.)

Initiate and complete all transactions required to fully service client accounts, including paperwork, correspondence, client request fulfillment, and special projects as needed

May enter security orders including stocks, bonds, fixed income, options, annuities, and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction

May provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as needed

Perform other duties as assigned

Qualification

Securities Industry EssentialsSeries 766 licensuresClient Relationship ManagementMicrosoft Office SuiteAnalytical skillsVerbal communicationWritten communicationDetail orientedOrganizational skillsProblem-solving skills

Required

2+ years of relevant work experience

Focus on excellent client service

Expected to study for and obtain the Securities Industry Essentials (SIE) Exam and Series 7 and 66 licensures within 18 months of hire. Training and resources to be provided and paid for by Baird

Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms

Good verbal and written communication skills (including e-mail); ability to adeptly exchange ideas and information

Detail oriented with an emphasis on accuracy

Organized with consistent ability to prioritize workflow of team to achieve specific goals in a timely manner

Good analytical and critical problem-solving skills