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Charles Drew Health Center, Inc. · 3 weeks ago

Behavioral Health Office Assistant

Omaha, NE

Full-time

Onsite

New Grad, Entry Level

Charles Drew Health Center, Inc. is seeking a Behavioral Health Office Assistant to support the Behavioral Health department in ensuring effective workflow and excellent customer service. The role involves scheduling, communication, and coordination of activities among therapists and patients, while also monitoring programmatic requirements and assisting with reporting.

DentalHealth CareMedical

Responsibilities

Enjoys working in a faced - paced environment

Willing to abide by the mission of Charles Drew Health Center

Strong professionalism skills

Strong customer service skills

Work as a team member

Willingness to attend meetings and other Charles Drew Health Center related activities

Monitors Behavioral Health programmatic requirements

Works with Call Center and Front Desk and attends meetings/huddles

Reviews and schedules patients for the psychiatrist at CDHC and SBHC when requested and monitors on a daily basis the Behavior Health Therapist and Psychiatrist schedules

Contacts insurance carriers for a pre-authorization and/or follow-up authorizations for Behavior Health services if required

Communicates with CDHC Business Department

Assists in insuring Visit Notes are completed within a 48-hr time frame by each Behavior Health Therapist, and Psychiatrist

Has learned knowledge and ability to use Microsoft programs, i.e. Outlook, Word, PowerPoint, Excel, Electronic Health Record Program

Stay abreast of new processes and quickly implement changes into business practices

Builds schedules for BH staff

Coordinates efforts across all sites

Handles Behavioral Health referrals

Create reports for specific programs such as Region 6, Connections and Substance Abuse

Travel to other sites to ensure full implementation of behavioral health departmental practices

Other duties as assigned

Qualification

Electronic Health RecordCustomer ServiceOffice ManagementMicrosoft ProgramsProfessionalismVerbalMulti-taskOrganizational SkillsWriting SkillsTeamwork

Required

Enjoys working in a faced - paced environment

Willing to abide by the mission of Charles Drew Health Center

Strong professionalism skills

Strong customer service skills

Work as a team member

Willingness to attend meetings and other Charles Drew Health Center related activities

Monitors Behavioral Health programmatic requirements

Works with Call Center and Front Desk and attends meetings/huddles

Reviews and schedules patients for the psychiatrist at CDHC and SBHC when requested and monitors on a daily basis the Behavior Health Therapist and Psychiatrist schedules

Contacts insurance carriers for a pre-authorization and/or follow-up authorizations for Behavior Health services if required

Communicates with CDHC Business Department

Assists in insuring Visit Notes are completed within a 48-hr time frame by each Behavior Health Therapist, and Psychiatrist

Has learned knowledge and ability to use Microsoft programs, i.e. Outlook, Word, PowerPoint, Excel, Electronic Health Record Program

Stay abreast of new processes and quickly implement changes into business practices

Builds schedules for BH staff

Coordinates efforts across all sites

Handles Behavioral Health referrals

Create reports for specific programs such as Region 6, Connections and Substance Abuse

Travel to other sites to ensure full implementation of behavioral health departmental practices

Education: High School Diploma and/or Associates Degree

Experience: Prior experience include using an electronic health record system, customer service and problem resolution experience, office management skills, strong organizational skills, strong verbal and writing skills, detailed oriented, ability to multi- task and ability to accept feedback and self-reflect

Expertise: Ability to work effectively as a team, interfacing with patients, primary care providers and administrative and support staff

Ability to effectively represent CDHC's interests in the community and maintain effective working relationships among co-workers, public, private, and professional groups

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Language: English

Work Hours: Monday-Friday, 40-hrs per week (7:45am - 4:45pm)

Travel: Locally, intrastate, and interstate, as necessary

Exposure: The exposure characteristics described here are representative of those an employee encounters while performing the essential functions of this position

Physical: Reasonable accommodation may be made to enable individuals with special challenges to perform these essential functions