Housecall Pro · 1 month ago
Senior Lead, Franchise Account Management
United States
Full-time
Remote
Senior Level, Lead/Staff
$95K/yr - $138K/yr
6+ years expHousecall Pro is a company dedicated to helping home service professionals streamline their operations and improve their lives. As a Senior Lead in Franchise Account Management, you will be responsible for driving operational excellence and maximizing value realization for high-value franchise organizations, while fostering strong relationships with key stakeholders.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Build and deepen executive relationships with franchise CEOs, COOs, and operational leaders, positioning yourself as a trusted advisor on growth strategy and operational efficiency
Own multi-year strategic account plans that align franchise business objectives with our platform capabilities and product roadmap
Leverage value engineering, adoption strategy, and strategic insights to drive account expansion and network-wide utilization
Lead data-driven quarterly and annual business reviews, translating insights into strategic recommendations and action plans
Monitor account performance trends to identify risk, surface opportunities, and advise partners on optimization strategies
Develop retention strategies that proactively address obstacles, demonstrate ROI, and secure long-term franchise commitments
Serve as a senior subject-matter expert representing franchise needs with Product, Sales, Support, and Operations teams
Influence product roadmap discussions by translating partner feedback into actionable insights tied to business outcomes
Collaborate with Sales on renewal and expansion opportunities, ensuring contracts and pricing support long-term growth
Create and refine franchise lifecycle strategies, frameworks, and playbooks that improve consistency and efficiency across the organization
Lead internal enablement efforts by sharing best practices, franchise trends, and partner insights with cross-functional teams
Provide informal mentorship to peers and junior team members by modeling strategic thinking and effective partnership management
Conduct periodic on-site visits with franchise leadership teams to deepen trust, align on strategy, and support in-person planning activities
Qualification
Required
6+ years in account management, customer success, or strategic partnerships within SaaS or technology environments
Proven track record of driving enterprise account growth, influencing multi-stakeholder relationships, and managing complex customer ecosystems
Strong experience collaborating with Product, Sales, and Operations to shape solutions and drive outcomes
Analytical fluency with tools like Salesforce and Looker, with the ability to extract insights and translate them into strategy
Bachelor's degree or equivalent experience required
Benefits
Medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
Employee assistance program
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
vcnewsdaily.com
2026-01-13
General Catalyst
2026-01-05
Company data provided by crunchbase