Tential Solutions · 20 hours ago
Technical Operations Center Analyst
Austin, TX
Contract
Onsite
Entry, Mid Level
2+ years expTential Solutions is seeking a highly motivated Technical Operations Center (TOC) Analyst to join their 24/7 Technical Operations Center team. This role is vital for maintaining the high availability and reliability of the gaming infrastructure, ensuring a seamless gaming experience for the global community. The TOC Analyst will monitor production applications, manage incidents, and document operational activities to optimize service delivery.
Human ResourcesInformation Technology
Responsibilities
Actively monitoring and acting as a key escalation point for both expected and unexpected events involving production applications, systems, and cloud infrastructure
Ensuring uptime and performance standards are met for a seamless gaming experience
Acting as the primary point of contact during major incidents to provide clear, regular updates to stakeholders while ensuring the correct technical teams are notified and engaged for resolution
Maintaining post-incident documentation to ensure all major incidents include a comprehensive postmortem, supporting root cause analysis and audit compliance
Ensuring all incident management and operational activities are thoroughly documented and compliant with audits
Managing and resolving incoming technical service requests and user-submitted tickets, ensuring timely fulfillment and a high level of customer service
Qualification
Required
2+ years in large-scale production networks or systems operations
Strong grasp of reliability engineering principles
Ability to communicate technical concepts clearly, whether with technical staff or senior management
Ability to support a globally distributed team
Ability to quickly adapt to new tools and embrace changes in a dynamic environment
Customer-centric mindset, always putting the needs of the customer first
Preferred
Previous exposure to working with a globally distributed team
Solid interpersonal and communication skills
Experience with Public Cloud Providers: AWS, GCP, and Azure
Experience with Operating Systems: Linux and Windows in production environments
Experience with Virtualization: VMware, Proxmox, KVM, Hyper-V, and WS
Familiarity with Infrastructure as Code (IAAC) Concepts: Terraform, Ansible, Puppet
Knowledge of Networking: Protocols, firewall permissions, and basic network triage
Experience with collaboration tools: Confluence, Jira, Slack, Zoom
Company
Tential Solutions
We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
501-1000 employees
H1B Sponsorship
Tential Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (3)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Shane Ireland
Chief Executive Officer
Quinn Salamandra
Co-Founder
Recent News
Australian Financial Review
2024-05-02
2024-04-12
Company data provided by crunchbase