Computer World Services Corp. (CWS) ยท 3 weeks ago
Customer Service Professional
Morrisville, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expComputer World Services Corp (CWS) is seeking a highly skilled and motivated Customer Support Technician (Tier II) to provide exceptional support to users in various technical areas. The role involves troubleshooting and resolving technical issues, ensuring seamless operation across a range of systems and applications while providing support through various channels including phone, email, and in-person.
ComputerInformation TechnologySoftwareVirtual Reality
No H1B
Security Clearance Required
Responsibilities
Provide tier-2 support for technical issues involving e-mail, directories, computer operating systems, desktop applications, and proprietary applications deployed under this contract
Troubleshoot and resolve hardware and software issues for all types of computer systems (PC and Mac) and printers
Respond to and resolve customer inquiries via phone, email, and in-person support, maintaining professionalism and efficiency
Handle the escalation of more complex technical issues to senior technical support teams when required
Assist with the installation, configuration, and maintenance of desktop and endpoint devices, ensuring all systems and applications function correctly
Maintain up-to-date knowledge of current software and hardware technologies to provide accurate and efficient troubleshooting
Offer guidance to end-users on troubleshooting steps, ensuring proper resolution and satisfaction
Contribute to improving technical documentation, knowledge base, and troubleshooting procedures to enhance support efficiency
Qualification
Required
Minimum of 2-4 years of experience in a customer support or technical support role, ideally providing Tier 2+ support for desktop and endpoint devices
Expertise in building, maintaining, and troubleshooting both Windows and Mac operating systems, desktop applications, and hardware components
MS Certified Professional (MCP) or equivalent certification required
Ability to effectively communicate technical information to both technical and non-technical users
Strong troubleshooting and problem-solving skills to quickly and accurately identify and resolve technical issues
Exceptional customer service skills with the ability to remain calm and patient under pressure
Ability to work collaboratively within a team to resolve complex technical challenges
Applicants must be eligible to obtain Public Trust clearance
Preferred
Experience supporting enterprise-level applications
Familiarity with remote support tools and troubleshooting techniques
Knowledge of networking fundamentals and security protocols
Experience with mobile device support
CompTIA A+
Dell Certified Systems Engineer
ITIL certification v4 preferred
Company
Computer World Services Corp. (CWS)
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Farrukh Hameed
Founder and CEO
Company data provided by crunchbase