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Farmers Insurance · 3 weeks ago

Customer Care Representative - Farmers Service Operations (Hybrid - KS)

Kansas City, KS

Full-time

Hybrid

Entry Level

$23.74/hr - $23.74/hr

1+ years exp

Farmers Insurance is a leading provider of insurance solutions dedicated to delivering peace of mind to customers. The Customer Care Representative will be the first point of contact for customers, addressing inquiries and insurance policy needs while ensuring compliance with legal requirements.

Auto InsuranceFinancial ServicesInsuranceLife Insurance

H1B Sponsor Likely

Responsibilities

Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements

Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms

Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits

Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system

Escalate unresolved issues requiring advanced support for further resolution

Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current

Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership

Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs

Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Qualification

Customer serviceInsurance knowledgeTechnical aptitudeCall center experienceMicrosoft OfficeProblem solvingActive listeningCommunication skillsTeam collaboration

Required

High School Diploma or equivalent required

Minimum of 1-3 years customer service

Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously

Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity

Preferred

1 year of experience in call center environment or related field preferred

Experience providing customer support within a high-volume, complex environment preferred

Experience with Microsoft Office suite of tools preferred

Personal Lines or Property and Casualty license may be required for this role

Benefits

401(k)

Medical

Dental

Vision

Health Savings and Flexible Spending Accounts

Life Insurance

Paid Time Off

Paid Parental Leave

Tuition Assistance

Company

Farmers Insurance

Glassdoor3.2

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

Founded in 1928

Los Angeles, California, USA

10001+ employees

https://www.farmers.com

H1B Sponsorship

Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (105)

2024 (76)

2023 (86)

2022 (129)

2021 (106)

2020 (90)